Hi guys.
I just joined here today and wondered if I could maybe get some advice from you as to what I should do?
Ok, so I am a seller and buyer on eBay. I was selling a bottle of perfume worth about £60 at RRP and sold it for just short of £30.
One buyer (who ended up the highest bidder and won - we'll call her Joanne Bloggs) messaged me via eBay and asked me to confirm if this item I was selling was in-fact genuine or a fake.
I understood her concern and answered her question, but had to delve into personal reasons to explain to her....
This was that I have a severe mental health disorder and at the time I was having relapses and the like and over a period of time caused me to run up a lot of debt from credit cards, store cards, loans and over drafts. I bought anything and everything from rubbish from the quid shop to expensive lotions and potions.
And now my money is managed by an official appointee and I am selling the stuff I bought on eBay to try and claw back some of the cost that was spent to pay off the debt.
So I explained this to Joanne Bloggs and she seemed happy enough to bid and then win until she sent me another eBay message (about 3 days after her winning the auction) asking me to verify AGAIN if what I was selling was the real deal. I repeated what I had told her before and reassured her the perfume was boxed and sealed.
She then continued to pay via PayPal and I sent her the item the next day, well packaged and by 1st Class Recorded Delivery through Royal Mail. This was on 11th March 2013 and I hadn't heard from her so I put the Tracking Ref Num into Royal Mail's web-site and it said that a delivery had been attempted but unsuccessful and a card was left for her to re-arrange delivery.
I copied and pasted this message from the web-site into an eBay message that I sent to her. I then decided to look at her feedback. All positive - so far so good? I wasn't sure after I clocked what a lot of her "purchases" were that seemed to be A LOT of rubbish a person wouldn't generally need from various sellers all for 99p. Also the fact that a lot of Joanne Blogg's feedback she'd received from other sellers seemed to be a carbon copy of each other. I then tried to see what other items she had bid on to be given this message...
"Not possible
Privacy laws in some European countries do not allow us to pass on information involving bidders from those countries. If you want to find all auctions this user has bid on, please contact the user directly by email."
But hang on! She has a confirmed address as living in London! And now I have a bad feeling that is growing on me about this buyer.
Will she swap the item and return it for a brick? Will she claim it is a fake when it isn't? Will she do a charge back through PayPal? Or she might even be genuine and I am looking more into what is not there. Stranger things have happened, right?
I would totally appreciate some advice from you guys. I am in the UK (England) and have been on eBay for a long time but there is always going to be someone who wants to diddle you out of cash.
Many thanks.
HSL xx
P.S, Don't mind the "Hot Shot" bit. I am not actually arrogant. :P