Buyer has stopped communicating

[Ouchdownthere]

Pretty new to selling on eBay, just sold a large item (£150). Auction ended Saturday morning, buyer paud immediately then contacted me to arrange collection. I didn't pick up message until the evening but replied straight away asking which location they would like to collect from.

Next day I can't access my email and am out for the day. Get home and manage to get online, have missed a message saying they could collect that night. I apologise for being offline and say item will be at preferred location next morning and I can be flexible at collection time.

I've not heard a word since, so just coming up to two days. Have I been a dreadful seller? Should slack be cut for not being able to email sooner?

Anyone know what the buyer might be intending in doing if they just haven't gone AWOL for a bit?

They paid immediately by Paypal.

Thank you.

Message them with your phone number and ask for theirs. Then you can ring & text, hopefully.

Ask them if you can refund the paypal & they pay cash on collection instead. There's a tiny risk they could be scammers & would collect the item then take back the paypal payment claiming they never collected. You only lose 20p in refunding their Paypal, so probably worth it for you to have cash instead.

I agree - refund their paypal and give them a ring

www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9

I think they read mumsnet! Has just responded.

Thank you for the great advice.

Buyer has requested cancellation. I have issued refund and requested cancellation.

Can I relist the item immediately or doi need to wait for the cancellation to go through?

Thank you, massive help.

I would wait to relist; I would wait for a Free listing weekend, technically.

Almost nothing is going to fetch optimal sale price between now & mid January, so I wouldn't be in a rush to relist.

Xing my fingers they agree to cancel & you can get the £15 FVF back!

Good idea.

We have spoken so I hope so! Everything crossed.

don't relist until they have agreed to the cancellation. If they ignore the cancellation it will close and you will automatically get your fees back. But if they refuse it then you won't get them back.