Not my eBay week

[ChablisLover]

So I bought a pair of trousers and they were described as brand new

They arrived and have a very old dry cleaning tag attached

Have contacted the seller and she is insistent that they are new. My thought is how can they be with a dry cleaning tag attached.

Any advice appreciated.

Thanks

Can you take photo and send it to her? Also you can open a not as described case, you may be able to get a partial (sp?) refund or complete refund if that's what you want.

Thanks

The trousers were only £3 but had been described as brand new and never worn
So it's more a matter of principle

Think I would just write it off to be honest, and leave negative feedback.

She's just emailed me to ask if I am happy

Dunno what to say.

Yes. I like the trousers but they will cost me £7 to dry clean

They are so clearly not new so the description is not correct

Oh what to do?

I would tell her and ask her what she is going to do to sort it out - they are not as described after all

Have emailed her and said not happy, they are clearly not brand new and I would hope to sort it out between us rather than opening a not as described case.

Why do you need to dry clean them again? Did they arrive dirty as well as bearing a tag?

It's a lot of trouble on your part out of "principle".

Agree that you probably don't need to dry clean them unless they are dirty.

But the seller is taking the piss and while it may be the "principle" involved here, why should she be allowed to get away with blatantly lying. It's not like she described something as clean, good condition and then you found a small mark that she overlooked.

I would expect a substantial partial refund or you will open up a case against her. I wouldn't necessarily leave negative feedback though, depending on how she deals with your complaint.

She partially refunded me. So happy enough. She blatantly tried to lie. The trousers clearly were not brand new.

I always dry clean/ wash things I buy of eBay so that they are fresh and lose the old clothes smell. But dh says I'm just strange in this respect