I've never returned anything before and I'd really appreciate any advice. I bought a dress by auction described as new without tags, just received it and although it's in nice condition, it's just not new, the trim is lace and has that slightly 'battered' look, and in one place the net is damaged. There's also a faint mark on the back.
The seller does say 'accepts returns' if it's straight away, but not in the case of it being the wrong size, and on their own page it says that returns are only accepted on new, buy it now goods as used things are checked before they leave them. This wasn't Buy It Now, but it did say new on the description.
I'm not in any doubt that I want to return it; it's for a very special occasion and it just looks 'worn', but is there anything I should be aware of? And I'm feeling ridiculously worried about sounding like I'm 'accusing' them of lying, but it just isn't as described.
Any words of wisdom (or even encouragement?!) very gratefully received!