Buyer Not Paid

[I8toys]

Anyone got any advice on what to do when the buyer doesn't pay.

Initially they wanted to wait because bidding on multiple items, and then said we'd not sent an invoice for numerous items - sent two. First invoice was 23/08, second 28/08. Then said waiting to get paid at end of the month.

What do we do? Bidding finished on 20th August.

We are new to this and this is the first unpaid. Any advice greatly appreciated.

If it was me i'd message them a quick reminder saying something like..

'Hi there, just to let you know i have your items here packaged and ready to go to the post office but am still waiting for your payment. Many thanks.'

Then after 24 hrs if nothing then another

'Hi again, just to let you know if i havent had payment within 24 hours i will open an unpaid item case with ebay. Thanks'

I would just open an unpaid case in the resolution centre - if they aren't going to pay any amount of messages won't make any difference.

Next to the item select the drop down menu and click on resolve a problem - if they don't pay in 4 days close and you will get your fees back and they get unpaid item strike. Then you can relist or do a second chance offer.

I had this happen to me. I reported it as an unpaid item case which is now closed.

I am still being prompted to leave feedback on this Ebuyer. Obviously, my feedback will be negative. Do I leave feedback (as I am still pissed off about it)? Or does this mean they can also leave me feedback? (no reason to leave negative but I am assuming they would)

Thanks for any suggestions

Thanks for the advice - who would have thought ebaying would be so difficult!!

Now buyer saying couldn't pay on their phone or their mums tablet and had marked it as paid. Unbelievable. If you can't pay don't bid. You don't go to a shop and say I'll have that but hold it for a few weeks until I get paid.

Think it will result in an unpaid item case because I'm losing patience and yes bigpaws good question - what happens re feedback?

you are not allowed to leave a negative feedback for a buyer, and after an unpaid case neither of you can leave feedback anyway.

I am normally very laid back about letting buyers take their time to pay, but they are completely taking the Mick!! Ebay resolution centre & open an unpaid item dispute NOW. Do not communicate unless Ebay pressures you to. Tossers.

Thanks fergoose -that's good to know.

lljkk - I agree - I don't mind if they need time to pay. I understand that buyers may need to wait for payday especially as its toys for kids etc (such a soft touch!) but the excuses are getting ridiculous and its past payday now.

On my 'notifications' it is prompting me to leave feedback?

you won't be able to once the case has closed.

Interested in this as new to the world of ebaying.... sorry am sure it's been covered a million times but if anyone that has experience knows whats the general sort of "approved' waiting time. I know I've been a bit guilty as a buyer in making small couple of day excuses to pick up items till pay day but never left it more than a week ? if you want cash on collection when do you expect it ?

I am afraid if I don't get paid within 4 days I open a case, they then have another 4 days until you close it so that is 8 days in total to pay. I can't see the point in waiting any longer, or listening to sob stories, etc.

Don't be put off selling on Ebay completely, I think in 10 yrs of sellig about 300 items total I've only had one buyer behave like that. Plus 1 or 2 others who were at least good enough to quickly own up to the fact they wouldn't pay.