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Feeling guilty about refund

8 replies

SlimJimBra · 20/08/2012 00:33

Bought ds some clothes last week, they arrived and one item was a size smaller than stated. Emailed seller to check the right things had been sent and she refunded in full straight away. I emailed again saying I wanted to keep some stuff and was happy to pay half and return the too small item but have heard nothing. Should I keep the whole bundle, return it all, pay all/ some of the refunded money back to the seller or something else? I feel bad keeping the clothes without paying but seller isn't replying to me. I didn't ask for a refund btw.

OP posts:
lljkk · 20/08/2012 00:43

Weird!
I think you could just go to your Paypal account, find the original transaction, & send her some money now using her details there. Say you don't feel right having a full refund so would like to give her this amount for the items, hope she thinks that's fair, etc.

lljkk · 20/08/2012 00:43

ps; lots of people on hols, that's likely part of why she's not replying.

SlimJimBra · 20/08/2012 00:47

I couldn't understand how she jumped (within an hr) from getting my query re the size/ correct item to having sent a full refund before I'd replied. She simply said "whoops sorry here's your money back"
I'll send her some money and ease my guilt :) didn't realise I could do that without an 'invoice' to 'pay' on pp.

OP posts:
SlimJimBra · 20/08/2012 00:49

Should I offer to return the too small item to her? If so who should pay postage? If it was her error I'm guessing she pays postage?

OP posts:
lljkk · 20/08/2012 01:02

Don't bother unless she mentions it, not unless it's worth at least £3 to her, I'd think.

SlimJimBra · 21/08/2012 15:02

Just logged on to PayPal to do this- should I send it as a gift? Does that mean she won't pay fees on it? Or is there a reason not to send it as a gift? I already have the items and the seller has already refunded my original payment.

OP posts:
lljkk · 21/08/2012 18:22

Yes send it as gift so that she avoids fees.

LineRunner · 21/08/2012 23:34

She was probably just about to get away on holiday.

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