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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

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Original poster

Damaged parcel, seller wont refund

15 replies

Mibby · 27/07/2012 17:12

I bought DD some shoes on ebay and the seller posted them 'loose', ie not fastened togeteher or otherwise wrapped, inside a brown paper envelope. This got ripped in transit and I got a card through the door from royal mail to go to the post office and inspect/ collect the parcel.
Ive picked it up but feel the 'packaging' was inadequate and am annoyed at making a special trip to collect them.
I've contacted the seller who initially asked for proof the packing was damaged. I offered to send photos of the envelope with royal mail stickers on if she sent me an email address and her reply was (rudely) that its not her problem and I should claim from royal mail.
Any ideas what i do next? Who claims from royal mail? And if I do, wont they just send me the price of posting, not what she charged for 'post and packing'?

OP posts:

hermionestranger · 27/07/2012 17:13

Are the shoes damaged or just the wrapping? It's not the sellers fault you weren't in to take collection.

Original poster

Mibby · 27/07/2012 17:22

Just the wrapping. I was in, royal mail wouldnt deliver them because the packing was badly ripped, I had to collect and sign to say all the expected contents were there

OP posts:

LaurieFairyCake · 27/07/2012 17:26

If there was a claim to be made then she would have to do it as the sender - you could return it.

If it's not damaged and you want to keep it I would just chalk it up to 'wanky seller who doesn't package properly' or raise a claim for cost of postage since it was so clearly inadequately packaged.

fergoose · 27/07/2012 17:46

you can either open a not as described claim with eBay then send them back tracked and get a refund, or you can just do nothing. If the shoes are not damaged then I would prob keep them, but up to you of course.

either way I would not be leaving nice feedback, and I would mark their stars down too

It is their problem, it is up to them to get the item to you intact, and I would say their packaging was inadequate, but I would presume they are not going to refund any money willingly.

Original poster

Mibby · 27/07/2012 20:07

So do you think its fair to leave negative/ neutral feedback?

OP posts:

fergoose · 27/07/2012 20:21

yes I would if the seller was rude and unhelpful - if the packaging got damaged then they didn't use adequate packaging I guess

The item wasn't damaged was it though? And also how much did they charge for postage and how much did they actually pay. It isn't their fault you had to collect the parcel though.

Original poster

Mibby · 27/07/2012 20:25

Charged £3, postage was 2.20. If it had been properly wrapped I wouldnt have had to go and collect a 'damaged parcel' it would have been delivered

OP posts:

dotnet · 28/07/2012 16:04

Just a pain in the bum, really. If you paid a total of £5.20 for shoes you really like, I think you should just let it go, now that you have told the seller she didn't do a good job with the packaging, which resulted in hassle for you which you didn't need.

mellen · 28/07/2012 16:06

You got the shoes you wanted at the price you chose to pay. If you had been out when the postie came you would have had to go and collect them anyway.

sarahtigh · 29/07/2012 17:04

80p extra for packing above posting would suggest more than brown paper, I would email something like

" I noticed I was charged £3 for postage and packing the postage was £2.20, I expected adequate packaging so parcel was not damaged for 80p, several sheets of newspaper before paper/plastic bag with more parcel tape would have done better. I would like a refund of 80p as there was no proper packaging.

I always like to give sellers a chance to put things right before leaving feedback
regards Mibby"

if you get refund you leave positive feedback saying, item as described but packaging damaged seller dealt with this

if you don't you leave /neutral negative saying

item as described parcel badly damaged Royal mail said not wrapped properly seller rude when i communicated this to her

deliakate · 07/08/2012 08:34

lol @ I would like a refund of 80p! Really?

Babylon1 · 08/08/2012 20:46

I had similar to this recently as a seller. I sold an item - a metal keyring. Not very big or heavy, so I put it in a self seal plain White envelope. Charged 69p for postage and that was that.

A few days later I received a message from the buyer to say that the packaging was insufficient and the contents had escaped. She offered to send me the envelope with the royal mail stickers etc as evidence, but there was no need.

I accept my packaging was inadequate on this occasion and happily sent her another identical keyring to replace (with better packaging)
I paid the postage, obviously and we were both happy.

It's all about the communication I'm finding, but the seller really should not have been rude to you, so on that basis alone I would be leaving neg feedback and low DSRs

Wowserz129 · 10/08/2012 22:15

Why would you make a big deal if it's just the packaging though?

Fair enough if the shoes were damaged but I don't think it's that big a deal if it's just the wrapping. Annoying but not worth the hassle if you ask me

PiedWagtail · 12/08/2012 19:40

If it's just the packaging and the shoes were ok then I don;'t think you have a case and you are being picky! I woudl prob emails eller and say that packaging as inadequate and perhaps put this on feedback, but if item is as described then leave a positive!

Tryharder · 14/08/2012 05:07

Oh come on, it was a bit inconvenient, you've had a moan, now let it go. You got your shoes at the price you wanted and £3 P&P charge for a £2.20 price of stamp is reasonable. Dont forget that the seller doesn't actually get £3 once Paypal and ebay have had their cut.

at the poster who would request an 80p refund. Really?

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