refund help

[pregnantpause]

Hello,
I've just bought a dress of ebay which was sold as new but is marked and the hem is loose. I contacted the seller for a refund- she's asked me to send it back before she will refund - fine, but I want to know when she refunds will it be the full amount paid (ie inc postage) or just the value of the dss?
As seemingly I have I cover return postage cost, if I also have to cover the postage to me then its really bnot worth sending it back. I do.t want to ask the seller as her reply to me was rather terse- that I should keep in mind that items on ebay are 'used' regardless of the fact the her description said as new.

:(

Personally if she said its new then it should be new. I would ask for postage to be put in my PayPal account than sent recorded delivery.

If she's Rudd just be as Rude back.

erm what - new means new, and not used! What a ridiculous and incorrect thing to say.

A good seller will give return postage costs, but I would think yours will not, and you cannot enforce this. You are entitled to all of your payment back though, so dress and p&p costs, so do not be fobbed off if they try to give dress cost only.

You can of course leave appropriate feedback and stars once all is done. And of course if rude, you can also open a not as described with eBay. Just ensure you send back with signature, 2nd class recorded should be the cheapest way..

If you were to open a dispute (if you weren't happy with the sellers response) with eBay/paypal they would expect the original selling price and the original postage to be paid back. I'm not saying you need to, just that if you did that is what eBay/paypal would expect.

As to whether the return postage is returned I'm afraid you would have to ask the seller. I vaguely remember something from sale of goods act, misrepresentation, seller obliged to put you back in the position you were in (as if the contract never existed) but as I said eBay won't enforce it.

Definitely agree, second class recorded is the way forward for the return.

Good luck!

I am shocked that a seller would describe something 'as new' and then say 'well you know its 2nd hand you should expect it to look worn'.

Its wrong, wrong wrong that buyers should be expected to pay the return postage for something that they would never have bid on if the item had been described correctly.

I would send a copy of that email she sent you, to the ebay resolution centre when you put your paypal dispute in. Things like that can get a strike against a seller, and after a few of those they get booted off.