Buyer paid, now wants to cancel. How, without me losing fees or good name?

[GrahamTribe]

My buyer won an item and paid for it immediately, then decided she didn't want it. I mailed her to say that was fine and that I'd get ebay to send her a cancellation link but when I looked at the process there seems to be no way of me cancelling at the buyer's request - just tick-boxes for me to admit to what's effectively seller error.

I don't want to lose my reputation as a good seller and I DO want to get my seller fees refunded of course, so how do I (or how does the buyer) cancel an already paid for transaction without it appearing to be my fault, please?

I think she has to request the cancellation rather than get you to do it.

Scrub that! I worked out how to do it and sorted it! :)

Hi, nickel, we X posted. It seems that I have to request the cancellation but I was able to put that it was at the buyer's demand upon it. Hopefully she will agree to the cancellation and hasn't changed her mind back again and so I will get my fees back, she'll get her payment back and all will be fine.

ah, good, glad you found it! :)

I had someone do that too - very annoying but what can you do. She offered to pay for me having to relist the item too which was good - might be worth asking your buyer for the same as it will cost you to relist.