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Seller changed mind on combined postage

7 replies

2MumsAreBetterThan1 · 14/06/2012 21:36

I was watching a few listings and emailed the seller to ask if they would be willing to combine and discount postage if I were to buy more than one item.

The postage on each item was £3.00 each (baby clothing) so you can obviously post multiple items for a lot less.

They replied and told me yes they would and that they would weigh the products that I won and charge me according to the weight of the parcel.

Being happy with this I bid on the 3 items I was interested in and won them all, then seeing they had some more items available that were ending soon I bid on and bought 4 more items thinking I may as well as they can package all together and the items were going cheap.

The total postage cost came to £21 for 7 items of baby clothing. I emailed the seller saying I had bought all I wanted now and could they reduce the postage as agreed, expecting it to be around £5-7 roughly.

The seller emailed back and said no they had changed there mind, as some of them items only ended for 99p and they wanted more than this they were now unwilling to combine the postage as they would be losing out!

I would not have bid on any of these items (except maybe one) if the seller had not agreed to combine the postage costs and I am certainly not happy to pay £21 for 7 very light items to be posted to me.

What can I do?

I know sellers don't HAVE to combine postage but I asked before bidding and they said yes.

Now i'm worried about getting 7 non-paying bidder cases open.

OP posts:
fergoose · 14/06/2012 21:56

I would refuse to pay it - that is clear fee avoidance on seller's part. They could send a 2kg parcel with Collect Plus for less than a fiver - greedy seller.

OfMiceandCats · 14/06/2012 21:58

You are not allowed to make up for a low final price by asking for excess postage. Obviously you have their agreement in writing so tell them that you will be reporting them for fee avoidance.

fergoose · 14/06/2012 22:06

and go to eBay live help i reckon. Tell the seller you will not be paying that amount, so they can cancel the sale to get their fees back. So greedy of them.

HecateTrivia · 14/06/2012 22:08

Tell them the ebay takes a dim view of fee avoidance and they either respect the agreement you made, or you forward the email to ebay and report them as attempting to avoid fees.

OhNoMyFanjo · 14/06/2012 22:08

I agree, get in there first plus they can view message so silly of the seller to admit it.

sarahtigh · 14/06/2012 22:50

I bet its the same seller I encountered, in fact you must be me!!

about 6 months ago "bought" 7 items off same seller 2 I really wanted and I reckoned others would cost nothing to post as would all be way under 2kg ( which then was £4.41 to post) postage came to £21 again and she kindly offered to reduce to £16 ( for £4 parcel) as she admitted they had not sold for enough to reduce postage further

we cancelled sale, i did not report her to ebay but sent rather strongly worded email that she was still making £12 on postage which was excessive personally I would have thought even £6 was a bit steep for kids clothes shoved in a bag, but she definitely needs reporting, as she has gone back on her word as you would not have bid on 7 items at £3 each... technically if she insisits they should come as 7 separate parcels

Whatnamethistime · 14/06/2012 23:34

this happened to me, they reported me to ebay for non avoidance, I responded with fee avoidance and also our prior agreement, they lost case

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