Seller not accepeting returns...

[olimpia]

Even though she said she would in the listing, under returns policy.
I bought a dress and it's too small. I wouldn't have bought it had it been no returns. I contacted her and she says she doesn't accept returns unless the item is faulty or misrepresented. That's not what her listing said though!
What do I do?
TIA

But the seller stated 'returns accepted' in the listing. Surely, if this seller had a similar policy to you then they should have said returns accepted if items not as described or faulty.

So, in this instance, I think the seller should accept the return and revise their policy for future listings.

Perhaps the seller put returns accepted just so that she was keeping within eBay policy ie you have to if item is faulty etc

Many sellers say no returns which we all know they can'r do so perhaps that is what she is doing.

It really doesn't matter what a seller puts on a listing or what they personally think - if a buyer opens a not as described case and returns the item with tracking then they will get a refund.

Ebay is a very good site to trade on but it is very much a buyer's market and a not as described case will, as far as I am aware, be honoured with a refund providing the buyer follows Ebay rules and time limits for returning.
Sellers do themselves no favours by refusing returns and refunds and it's better to be gracious and have a policy than not.
I am a business seller so I do accept returns for any reason, though I can stipulate a time frame for notification. Mine is within 14 days of receipt for change of mind (longer for an item with a fault) and as I have a lot of overseas buyers I feel this gives time to inspect and try any product I have sold.
Ebay sets a time limit of 45 days for opening a case but I have refunded or exchanged outside this limit as goodwill on a couple of occasions when I've felt it reasonable.

It's in a seller's best interests to be accommodating with returns as Ebay can impose sanctions if buyers escalate or if too many of a type are opened within a set time.
I have had a few returns for reasons that I could argue were spurious but it's better to accept a return and sell it to someone else than to risk your account.

In the case of the op - she did buy believing that if the dress did not fit or was not suitable then it could be returned. For the seller to renege on this does make it not as described and that is the end of the matter as far as Ebay is concerned.

I would just sell on- try and make a profit.