The item in dispute is this
The buyers case is this:
The seller classified this pushchair as being suitable from age 6 months+. I bought the chair for my grandson who has just turned 3. However, I found that the chair would not push and on looking into the make of chair that this is, found that it is only suitable up to a certain weight and up to 3 years of age. When I contacted the seller, she was most unhelpful and said that she would not take the chair back or refund my money. Thinking that I could not do anything about this problem, I donated the chair to a local charity shop, giving details of its suitability which I feel that the seller should have done with me. I would like ebay to contact her, advising her in future to be sure that she lists items properly as I feel that in this case her description is misleading. I would also ask you to please add this information to the comment she has made on the feedback she left for me, where she states that I should have checked the suitability of the chair before purchase. I interpreted the suitability of the chair from her description which does not mention the fact of weight and age limitations. If she had stated this, then I would not have made the purchase.
And the sellers response was this:
I reject the claim that the item was listed inaccurately & that the description was misleading. As advised by Ebay I checked completed listings before starting the selling process & came across items listed with a minimum age only, exactly as mine was. There was no prompt from Ebay in the ?Item Specifics? section of ?Create listing? page to allow for a maximum weight to be entered. The box for age suitability has ?from birth?, ?from 3 months? & ?from 6 months? as options, I selected from 6 months as this is accurate. The buyer shouldn?t have assumed it is suitable for all ages over 6 months as that is absurd. It is reasonable to suggest the buyer should have researched what would suit her needs before buying as they were clearly very specific & she is blaming me for failing to do this. Pushchairs are made for babies & toddlers, not 3 year old children. As the buyer no longer has the item & paid in cash after seeing it in person, I am unable to refund her & don?t think there is a case.
If you were Ebay then who would you agree with here?
I'll let you know if I'm buyer or seller after a response as I want someone unbiased to tell me who's being unreasonable here. Thank you.