Seller rude and over charged postage, do I neg?

[lisad123]

The items are as described.
It was next town over and two sets of children's toys. I asked to collected and she said anytime from Friday evening would be fine. My car broke down Friday :( I then got payment reminder but thought it was just standard one as I always pay cash on collection. But then got snotty email tellibg mento pay or she would relist it that day! emailed and said my car was broken and could she please post out if I paid via PayPal and said sorry to mess her about. She said yes and they arrived but I paid £6 for postage which cost £2.20.
I politely asked for refund of postage and got this message back; I think you will find most sellers on ebay make a little on postage!

I personally charge £3.00 (sometimes a little more) for items that cost £2.20 to post. This means 80p per item is to cover the cost of packaging, petrol, parking when visiting the post office and my time spent doing all of the above. So, I don't think 80p is excessive, infact it is a lot less than some sellers charge.

Had you of collected, there would have been no postal charge. I would normally combine postage but as you paid for both items without requesting this so I assumed you were happy to pay the postage due to the fact that you had messed me around with both paying and collecting.

I will refund you £2.00

Would you neg or neutral?

Neither, you're getting your £2 back.

I only neg if they are unreasonable or item isn't as described.

She is pretty rude, and should not have sent out in 1 parcel without combining postage. Before you neg you shoul drealy give her an opportunity to resolve things so that you dont - if the £2 doesnt do that, then can you go back to her with another suggestion? Maybe give her a neutral and mark her right down on the relevant stars?

Did you let the seller know you couldn't collect on Friday? Doesn't sounds like they knew you weren't coming, so were expecting you to come round & when you didn't that's when they got irritated?

I know it's not the first thing on your mind if your car has broken down, but it does sounds like that's what's happened

I wouldn't leave negative feedback, they've given you a part refund, let it go

My God, she is rude isn't she? Some people really shouldn't bother selling on eBay - it can't be doing much for their blood pressure.

I can see that she was a bit pissed off if you didn't turn up when you said you would but hey, shit happens. And yes, a £6 charge for £2.20 postage is way excessive. If she's now charged you £4 then it's a bit better, not great but not dreadful either.

I would probably let it go personally and not give feedback at all.

It was rude of you not to tell her you couldn't make it to collect as well though.

She gave you a partial refund which she didn't have to do, and it sounds like you messed her around a fair bit too.

You got the items you wanted, as described, let it go and move on.

If you didn't let her know you weren't going to come on the Friday then that was rude on your part too. If you aren't happy with £2 refund let her know before you neg her although I think she has taken the piss with her postage charge

I did let her know I wouldn't be there on Friday. The email about payment and Friday day.

When did you tell her that you could not collect?

Tbh, these are quite small amounts and a storm in teacup. You did not make the appointment at the last minute (even if you had a valid reason). She overcharged postage and was quite rude but offered partial refund. I think you should just accept rather than escalate. Life's too short.

dont neg someone over this, she is probably narked she had to post, and if she had to go out and buy on the spot packaging it probably cost her a lot more.

I hate people moaning about postage, its part of the buying price, I try to make £1, to at least cover some of the paypal fees.

And in all fairness she probably guessed postage charge.

Yes she probably guessed. She's just probably sick of all the hoo-haa. I would not leave negative, especially as she's given you a partial refund, or even a neutral. Just don't leave her feedback. She doesn't sound like a bad seller that people need to be warned about. She sounds like an ordinary woman who is a bit annoyed.

It would annoy me with the rudeness so I would make her down, esp re postage. And my comment would reflect why.
To make £4.80 on postage is too much and probably against ebay rules anyway. No need to guess, you just weight and check the PO website - takes 2 minutes to do.
If she wants to keep her 100% positive rating then the seller needs to act accordingly to ensure it.

I don't think it deserves a negative but that mark up on postage annoys me too,

I would either not leave feedback or say something like " nice items as described but too much for postage" then give 3 stars for postage charges

I do get feed up of people who charge excessive postage to make up for listing at 99p etc and trying to re coup fees, postage and packing is just that packing a bag or maybe a box a bit of tape, charging more than 80p over and above postage unless excessively fragile porcelain is just not on. it is against ebay rules to add either ebay or paypal fees to making charges or to charge for time unless a business

When i see postal charge I assume if it says £4 it is because seller has weighed it and knows it will cost about 33.50 to post if it arrives with £2.20 on the label, I will message first but if don't get a refund of a £1 would leave low stars but not negative unless very rude I would generally only leave negative if not as described or arrrived broken and they refused refund or return

If someone accused me of messing them about when I hadn't, then I'd neg 'em.