Sorry this is long, and that you might tell I'm a getting a little pissed with this!I bought an item which was damaged in transit (the seller had packaged chinaware so it bounced around in a box with only a sheet of newspaper between plates and cups loosely wrapped in a single sheet of bubble wrap!). I requested a refund as it was an item not as described but the seller will only offer the item cost and not the postage as she "doesn't see why [she] should be out of pocket". (Though it's okay for me to be, it seems! 
).
I opened a "not as described" dispute case, which the seller is required to respond to by 11 May. We've had the inevitable disagreement, her refusing to refund in full, me pointing out that the dispute case isn't about postage refunds it's about whether the items aren't as described, which they aren't, therefore ebay will fully refund me and then recover the money from her. The seller doesn't seem to get this, she believes that they won't as the item was originally collection only and she merely agreed to post it upon my request as a guesture of goodwill and so she's happy to go to ebay for resolution.
This is all very well but I'm damned if I can see how the hell this is going to happen. All I'm getting from the info on the open case each time the seller makes remark via the dispute is that the seller has "offered another solution" - which of course she hasn't! And all I appear to be able to do is add another message or close the goddamned case.
I don't want to talk to the seller, I've had my fill of someone who thinks that a sheet of newspaper is an adequate wrapping for a bone china plate, I just want Ebay to come along with their gavel.
So, what am I doing wrong here because I just don't get it any more!