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What do you think about this?

13 replies

Babylon1 · 04/05/2012 14:00

I sold an iPhone 3 last November for parts/not working and was very clear in listing that phone did not work and needed a new charging port. The phone sold for 84.00GBP.

In mid January buyer left me a neutral feedback to say repair would cost 246.00. I responded to feedback but heard nothing further, until today.

Received a msg today and buyer is now saying phone isn't as described in listing, is a different model (2G not 3G), has been tampered with and needs at least 246.00 spending on it to get it working, except as it is a 2G it cannot be repaired apparently.

Therefore buyer would now like to return it to me for a full refund.

Firstly, phone I sold was definitely a 3G, secondly it had not been tampered with in any way, and lastly, I was quoted £15 repair with iphonefix for a new charging port, but didn't get it done as upgraded to iPhone 4.

Buyer is saying phone won't work at all, but i suspect this is untrue as it did work before I sold it. This was stated in the listing, but I explained I was selling for parts/not working as I knew the charging port was temperamental and needed replacing.

So I'm thinking this is just a buyer chancing their arm for a refund??

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PoohBearsHole · 04/05/2012 14:04

It is quite late isn't it? I find it quite strange and it is possible that it was working for your buyer but that it has now stopped. I can't help but give a call out for fergoose, she is the font of all knowledge Smile

typicalvirgo · 04/05/2012 14:04

Erm... are we talking about something you sold back in November ?

I would just ignore, I would be surprised if they could do anything.

ragged · 04/05/2012 14:05

I can't see that buyer has any legit claim.

fergoose · 04/05/2012 14:07

45 days have passed so they don't have any comeback with eBay

Do you still have proof of delivery? if so keep hold of it incase they do a credit card chargeback

but either ignore or message and tell them you have wrong seller - have they bought a new phone recently and are confusing you with that seller?

lynniep · 04/05/2012 14:08

I dont think they can do anything. they have a time limit to raise a claim - I think its 32 days (I dont know where that popped up from - it was in my head - you need to check with ebay)
Just ignore.

CaptainHetty · 04/05/2012 14:08

I'm pretty sure if they bought it in November and are contacting you in May, they're not going to get very far. That's a bit like taking something back to a shop after you've used it for 6 months and saying it doesn't work like it used to Hmm

Personally I'd ignore it, I think Ebay put a time limit on claims and it's way under 6 months.

Babylon1 · 04/05/2012 14:26

Thanks guys, I already msgd buyer and suggested she contact eBay to deal with her issues.

Have just recd another msg saying it was Xmas pressie for her son and she can't afford repair blah blah blah, sob sob......

I've just replied and said MASSIVE companies like ASDA only offer 100 days satisfaction guarantee and to come back 6 months later is a bit dubious Sad

I'll keep you posted, but thanks for info re 45 days time limit - very good to know. Smile

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Babylon1 · 04/05/2012 14:27

I do still have proof of delivery, I've kept every single one of the 300+ I've sent Blush!!

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fergoose · 04/05/2012 15:31

the buyer does not have a leg to stand on - they are just trying it on I reckon.

Babylon1 · 04/05/2012 15:57

Yes I think ur right fergoose, just had a msg to say they think I am a despicable and unreasonable seller as I won't consider a refund!!

I can cope with that, sticks and stones and all that!!

So glad I now know about 45 day rule though. That is invaluable x

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fergoose · 04/05/2012 16:13

I would just ignore now. Calling you despicable is pretty mean and unfair isn't it.

Babylon1 · 04/05/2012 18:38

It is I suppose, but I'm made of stringer stuff/have thicker skin!!

On the whole my experiences with eBay are pretty good but there's always the odd one that lets the side down for everyone else!!

OP posts:
Babylon1 · 04/05/2012 18:39

Stringer stuff??

Stronger stuff, obviously!! Bloody iPhones huh?!

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