I sold a brand new BBQ on ebay and sent it via courier yesterday. (obviously was perfect when I sent it)
Arrived with buyer today and he has said a supporting plastic part is broken so it can't be used with or without the stand.
He won it at £67, and when I booked the delivery it popped up with this item is only covered up to £xx, would you like to cover up to £67 for an extra 85p, which i did as it was so cheap.
So, hopefully I should be covered via this extra fee.
my question is - presumably the winner will send me the item back, and if I am lucky enough for the courier to pay out the £67, that will only cover the sellers refund, and I am left with a useless item that I can't sell to anyone else?
Plus I assume I will have to cover the sellers cost of sending it back to me?
I have read this on the FAQ's on the website I booked the courier through:
When you are signing for a package you are signing that the delivery has been ?received in good condition?. Once this is signed transit cover is then deemed void. If the external packaging is in good condition then there should be no reason to sign for the package as damaged. A parcel that has sustained damages with no external signs of damage is due to poor internal packaging and is not covered. If the parcels packaging is damaged on delivery please mark ?damaged? on the delivery note. Please be aware that packages marked ?unchecked? will not be accepted for a damage claim.
Obviously the buyer signed for it, so I'm not sure if I can even claim the money back from them - but it's not my fault as I had no control over signing for it!
Am I understanding this correctly, or am I missing something - this seems to be a lose-lose situation to me?
Plus, I dont really have the £67 to refund him before I get it back from the courier company!