A bit of a cut n paste from the listing for those of you on phones. Btw this is only a half of it......
Just in case I have been unclear in any way - 1 in every 20 packages has some sort of damage, maybe something is shattered, maybe a single cup has a handle cracked. This is a Customer Service issue. Arriving damaged is not a complaint situation, not an attempt to ruin your life, not a conspiracy to defraud you of $10 and certainly no reason to call a package "not as described." As a rule, my policy is that I make a refund for what has been damaged upon receipt of a digital picture of the item broken beyond usefulness. Why? A. It saves you the return postage that was standard [procedure in the days before digital pictures. B. What earthly good would it do me to get a broken item back. C. A teensy crack might not show up in a picture that might transfer as 2 inches square on a screen, so let's whack it beyond usefulness and make it obvious to me. Sometimes when there is breakage, I actually find replacement pieces with another seller and make the purchase and get them shipped directly to you. With my type of inventory, each damage claim is dealt with differently, as the situation demands. If you are unwilling to handle a possible damage claim in this fashion, shop with another seller, please, please, please. Have a nice life, but stay out of my store. After you argue about how you really want a refund and want to keep your purchase also, what am I to think? I do everything I possibly can to dissuade fruitcakes from purchasing in my store, not because fruitcakes are no fun, but because they are the first people to complain to ebay that I want them to do something unreasonable like prove the item is really broken. If you are judgement impaired by whatever legal or illegal chemical means, please be irrational elsewhere. Plenty of stuff out there.
And breathe. 