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Original poster

Who's in the wrong I genuinely don't know?

15 replies

LaurieFairyCake · 09/02/2012 18:35

I bought something on ebay and the postage was £10 (it was quite expensive so it needed special delivery). It arrived and it had a significant fault - a rip (to me) which the seller had not noticed. She apologised and said she hadn't noticed. There were other faults too that had been described as not there - scratches etc, she said it wasn't scratched and it was scratched, after I received it she said she's had the zip replaced when I pointed out it wasn't original - none of this was in the original listing.

She apologised and offered me a refund or £20 off - it would cost far more and be significant hassle to fix or I could live with it but I would never have bid on something so broken.

So I agreed to a refund and she has said she won't pay me the postage back - this means I will be £17 down and have no item Confused when none of the faults were detailed.

She came back saying she has to pay £26 ebay fees and that she offered a £20 discount and that she stated no returns in her listing.

Who is in the right? Is it even worth me opening a dispute?

OP posts:
WhyAlwaysBoris · 09/02/2012 18:46

I think it is entirely reasonable for you to get the postage fees refunded if the item was described so misleadingly.....I sell on ebay as part of my business and if I refund a sale at the request of a customer then the fees are also refunded to my account, so i'm not sure how it is the case that the seller would be out by the £26, unless it works very differently for some other sellers....would be intersting to hear from other sellers about this as i'm not sure the seller is being entirely honest about this.....

WhyAlwaysBoris · 09/02/2012 18:47

PS in terms of opening a dispute, if you paid by paypal i'd open one with them, in my experience they always side with the buyer in such circumstances

FoofFighter · 09/02/2012 18:48

Even if they say it on listings, theres no such thing as no returns according to Ebay/Paypal is there?

thisisyesterday · 09/02/2012 18:50

well

the problem with ebay is that even though you can insist on a full refund they don't generally refund the return postage.
so if you wanted a refund you could open a dispute and get one, and you would get your original postage refunded, but not the return postage, which would presumably be the same amount

i also don't know where you stand if you've already accepted a partial refund Confused

ebay have a live chat thing though, it kmight be worth seeing if you can talk to someone and find out what your options are?.

fergoose · 09/02/2012 18:53

could you find a cheaper way to send it back? How about a courier like collect plus?

Original poster
LaurieFairyCake · 09/02/2012 19:01

I posted it special delivery because of the insurance and because it was easy for me as I can't wait for a courier.

She said in her response she would give me a full refund of the purchase price but would not pay postage. I agree she will get her fees back. She charged me £10 for postage but it only cost me £7 to send back.

OP posts:
fergoose · 09/02/2012 19:03

you are entitled to a full refund of all of your original payment - if she doesn't give you all of it you can open a dispute to get it back

LovesBeingWearingSkinnyJeans · 09/02/2012 19:07

Open a case, plus when it's closed if they haven't refunded your return postage call eBay and conplain, I know someone who got an eBay voucher in these circumstances tgat was equal to the postage.

Cassettetapeandpencil · 09/02/2012 19:09

This reply has been deleted

Message withdrawn at poster's request.

ragged · 09/02/2012 19:21

She can get her fees back if you mutually cancel the transaction. She has nothing to lose there.

A buyer just moaned at me that item is not described (not damaged, but matter of subjective opinion whether picture was accurate, I didn't photoshop it, but oh well); I couldn't be arsed to argue about it & just refunded the lot & asked her to donate the item to charity shop. I am in a very bad mood & decided all buyers are chancers tonite, though.

My current Ebay selling profit is about -£5 on 5 items, sigh.

WhyAlwaysBoris · 09/02/2012 21:59

Commiserations, ragged, i only have about 1 in 50 buyers who turn out to be difficult, but somehow they all seem to crop up in the same week! Then i'll have a long period of only having my usual lovely customers and forget all about the chancers for a bit-maybe you'll have a good run of it from now on.

Original poster
LaurieFairyCake · 12/02/2012 13:01

Right, she has given me a refund of bag plus my orginal postage costs (but not my return postage costs). I'm guessing she's taken advice from Ebay to refund that.

She has sent me an email stating that she 'didn't refund the return postage costs as the dust bag had cat hairs on it' - Hmm Even if it did it will only be because I re-used packaging from someone else to keep it as cheap as possible so I wasn't further out of pocket.

So it looks like I'm not getting my £7 back - should I bother opening a dispute? What sort of feedback would be appropriate?

OP posts:
fergoose · 12/02/2012 13:31

a dispute won't recover your postage costs unfortunately

I wouldn't leave a positive and I would leave low stars too.

Original poster
LaurieFairyCake · 12/02/2012 13:41

Ok so if I put a negative (bought 500 things, only ever had to leave 2 negatives before) shall I put :

"returned as ripped, return postage costs not refunded, poor experience"

OP posts:
fergoose · 12/02/2012 14:26

I would prob say 'Not as described, rip not mentioned. Postage costs not refunded, poor experience' or suchlike. Or maybe, 'seller uncooperative'?

and if you want low starts to count you have to mark them 1 or 2, leaving them blank doesn't count as anything.

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