Never had this problem before and have been using ebay years.
Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th.
She contacted me on the 9th to ask why she hadn't received it yet and i stated that as she hadn't paid for it til the weds, it wasn't posted til the thursday, but it should be with her in time for Christmas.
Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. I have proof of postage for this item, but obviously no tracking number etc.
Last night she contacted me and said it still hadn't arrived and wanted to know why. She asked if i had a tracking number for the item so she could find out where it was. TBH i think she thinks i've scammed her somehow.
So, i went to the PO this morning and they said that because of Christmas and recent inclement weather in certain parts of the country, things have been delayed, and i wouldn't be able to claim for a lost package until at least 20 working days have passed from when she should have recieved it, which was yesterday.
I mailed the buyer back this morning and told her this and as yet haven't had a reply.
But what happens now? Will she be able to claim that the item hasn't arrived and i'll have to refund her? Amilikely to end up with negative feedack? I honestly don't know what to do - it all seems a bit of six of one and half a dozen of the other - i'll only have her word to say she hasn't received it, and she only has mine to say i posted it, though as i said i do have proof of postage.
Can anyone advise?