Full refund on Paypal has a Paypal fee taken out of it?? I'm confused... please help!

[tigercametotea]

Hi all, I processed a refund just now. I wanted to refund the buyer fully what she paid originally - and I thought I did make sure the amount was right before clicking on process refund. So now the refund is shown as having gone through, but now I see that Paypal seem to have taken out a few pence out of the full refund amount as "fees"?? What on Earth are they? And what should I do? I promised the buyer I would give a full refund of the original cost paid for the item inclusive of p&p. I'd be gutted if it didn't actually go through as a full refund. Do I have to send a personal "gift" to the buyer now for those few pence that Paypal seemed to have taken out of the full refund? Or will the buyer receive the full refund anyway in the end from Paypal??

no you pay fees on a received payment, but when you refund the buyer gets all their money back and the fees are cancelled, so as long as you gave a full refund by clicking on the original payment in paypal then hitting the refund button the buyer would not have been charged anything

if you paid them a separate paypal payment they would have been charged fees

I see. Yes I did refund through Ebay's Resolution Centre, which redirected me to Paypal to complete the process. I did not alter any of the amounts shown throughout the refund process, as they all seemed to show the full amount buyer paid. Its just that after the refund process had been completed, I went back to my Paypal account to check that everything was done correctly, then saw that under that transaction, some few pence of fees had been taken out by Paypal and that the transaction was showing as a few pence less than the full refund amount, so I got a little worried there! I hope I haven't done anything wrong so far. So I suppose I don't actually have anything to worry about now then?

no you've done it correctly by the sounds of things :)

Thanks fergoose for the reassurance! phew!