Item gone missing - signed for - what should I do?

[sybilfaulty]

Hi there

In great haste, as I am flying out the door and the babysitter is already here....

I sent a jacket to a buyer by first class recorded last Tues. She emailed on Thurs to say it hadn't appeared so I sent her the tracking no. The PO website is showing it in the system but still not arrived.

I have had this happen last year and the PO said they won't investigate til 3 weeks after posting. I have told her this and she has got a bit shirty and said she needs it for before then. I have suggested that checking at the sorting office might be a good idea in case no card was put through the door. She has now done this and says it's not there.

What should I do now? I am reluctant to refund yet as if it does appear then I am out of pocket with no item, but should I ? What is the protocol for this?

Any suggestions gratefully received. Sorry this is so rushed.

Thanks

You did well and stood your ground, if you had been less than genuine you wouldn't have been so confident it would arrive. And it did.

I forget how much of a learning curve ebay can be when you first start. I made some dreadful mistakes, both buying and selling. I've got over 900 feedback now and my only negs were from sellers I'd already negged for atrocious service/goods. (2 I think!) before they said sellers couldn't leave negative.

So she was probably getting her knickers in a twist because she's new, and will gradually learn what to expect and how reasonable to be. Don't worry - you did nothing wrong.