Ebay Newbie- Postage advice

[MamaGeekChic]

Hi all,

Looking for some help, I've just sold my first lot of stuff on ebay. One bidder has won 5 lots including 2 clothes bundles so in total 14 items (baby clothes). The total postage came to £8.50 so in her final invoice I reduced this to £7 as obviously I will now be able to pack these together. She has now emailed saying she thinks the "postage is a bit steep" and she hopes i'm not "taking the mickey". Now, she never send any messages before the items ended asking for a discount for multiple items so i'm a bit annoyed given that she could see what the postage price was when she bid and I have already volunteered a discount.

What should I do? I'm now concerned that she may now be difficult eg. claiming it hasnt arrived/negative feedback etc.

Thanks

well it depends how much they weigh - if they are under 2kg you can send them collect plus courier for £4, so I would think £7 was excessive unless they are very heavy. How much do they all weigh together

If she pays for them all together you will only get 1 paypal fee and of course only 1 lot of packaging to pay for too, so you save on it also.

I did a thread recently about actual postage compared to charged postage which had quite a few differences of opinion

Opinions ranged from saying you should charge up to 25p at most over the cost of the actual postage to saying that up to £1.50 over the cost would be OK. I ended up making a partial refund to some buyers recently as I charged £2 postage and it was only £1.09 (I had reused jiffy bags as well). Do you know how much the actual postage will be? Even when I weigh things it isn't until I get to the post office that I definitely know and I would rather overcharge and then refund then be out of pocket the other way.

Here is my thread. If she does claim it hasn't arrived then you will be able to claim the money back from RM (annoying if it did arrive and then she gets clothes for nothing as you would need to refund her, but at least you wouldn't be out of pocket. And if she leaves negative feedback you can comment on it to explain exactly what happened.

I did end up with someone saying they would reduce postage and still overcharging me by nearly £5 which was a bit frustrating but just one of those things really.

If you are worried about it not arriving send it recorded or courier with a signature

Agree with fergoose, send it recorded for piece of mind. I would charge her the postage you have said and tell her you will refund a difference if it is excessively over. Can you weigh the parcel before you send it then check it on the royal mail website for cost? I usually use kitchen scales, not accurate i know, but it gives you a rough idea. Is she refusing to pay? If she doesn't pay you can open a case as a non payer. Offering to refund excess postage might win her round though. Good luck!