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Original poster

Seller sent wrong item and wants ME to pay for postage and then she'll reimburse me

15 replies

Crazybit · 07/12/2011 22:11

Long story short:
Seller selling pram colour pack, one red, one blue. I bid on both but win red. Blue went higher that I would have liked.

Seller me blue and the other winner red. Emails me saying sorry and can she refund the postage and i forward to the other person and they will do the same. i reply straight away agreeing. This was on the 30th. She has just messaged me saying sorry for the delay..can you forward to xxx addrress and let me know how much it was and I will reimburse you.

Now, my p&p was £4.50. The item arrived in a plastic bag costing £2.61 postage, which is now ripped so I will have to sort out more packaging and take it to PO.

She is taking the pee, no? I am happy to do it but she should bloody refund me all of the p&p before I post, right? Plus I'm not happy with sending it till I get the other item.

Having a rubbish time with ebay at the min, wish I could just keep the blue and not have to mess about. WWYD?

OP posts:
Original poster
Crazybit · 07/12/2011 22:14

That should be the seller sent me blue and the other one red.

OP posts:
FabbyChic · 08/12/2011 07:02

Ask her to send you £3.25 by paypal to pay for the postage in advance, if it wasnt sent signed for you are covered by PayPal if the item you did win did not turn up.

FestiveFriedaWassailsAgain · 08/12/2011 19:25

So you received the one you wanted more, but in error? Sounds like a lot of effort on your part to correct her mistake.

I would suggest the seller arranges a courier to collect from you. If you post it on and the other buyer doesn't receive it, it could all go a bit wrong really.

fergoose · 08/12/2011 19:28

Ask her to send you an SAE to return it to her?

I had a seller mix up the other week, she sent me replacement immediately and an sae to return the incorrect item - least hassle for me and I was very impressed with her efficiency

Original poster
Crazybit · 08/12/2011 23:52

Thank you for replies.

Yup Festive. Would love to keep it but not fair on the other winner and such bad karma! Its happened to me before a few years ago, and the seller was mortified and did her best to sort so that was fine, I understand mistakes happen.

I haven't replied yet, I have got so much on atm and she can't be that desperate as she didn't reply for over a week after I agreed to do it. Good point also about if the other person doesn't receive it then it could end up being my fault.

Just feel very peeved that she even contemplated asking me to cover postage first, huh!

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Original poster
Crazybit · 10/12/2011 21:57

Update on this: The seller is really pi44ing me off now. I sent a polite email asking her to refund my p&p and then I would forward it asap. This has been backwards and forwards a few messages, basically her saying she will refund when I have sent it and me saying, no you refund the p&p and I will send it.

I have got the other one now, the other buyer has sent me it, the other buyer only has one feedback so maybe isn't used to ebay and has been bullied by the seller.

Where do I stand if I just stop answering? Why should I have to rewrap it and trek to the po to fork out for postage when she wont refund my P&P to cover the costs I assume she felt she should charge for covering her costs to get the item to me!?

Grr.

OP posts:
LaurieFairyCake · 10/12/2011 22:01

Maybe offer to send it to the other buyer and then email the seller the proof so that she refunds you.

nancy75 · 10/12/2011 22:04

i don't know where you stand, but i know where I wouldn't be standing - in a bloody long 2 weeks before xmas post office queue!

fergoose · 10/12/2011 22:17

I think the wrong item would be unsolicited goods

Could you ask the seller to send you an SAE to forward it on to the correct buyer?

Original poster
Crazybit · 10/12/2011 22:21

LFC-I don't really want to do that as I don't want to have to pay it out of my pocket first and she so adamantly keeps saying to let her know how much it costs and that she will reimburse me even when I have said I do not have the funds to do so..also surely she knows how much it cost her to post to me if she kept proof of postage.

Nancy-Exactly!

Fergoose, may well do that. It's just really annoying me that she has the expectation that I owe her something as in do it first before she will send me anything.

I feel like I should just ignore her messages now but it is not fair on the other buyer. I should probably just post it and let her know how much it is but it is the principle now!

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fergoose · 10/12/2011 22:41

If I were you I would tell her to either send an SAE for her address or the buyers - so you can send on the item which she mistakenly sent you. You have neither the time or money to clear up her mistakes. Then could you just put it in a post box rather than traipsing to the post office?

If you don't receive it, within maybe 14 days, you shall presume the unsolicited goods she sent to you can be given to charity

Original poster
Crazybit · 11/12/2011 16:48

I have just sent this:

To be honest I do not have the time or inclination to take it all the way to the post office to find out how much it will cost, come back and tell you, wait for the refund and then take it back to post it. I have had to repackage it as the packaging was ripped when I opened it. To cover the costs of the repackaging, the petrol and the inconvenience I am sure that the £4.50 that you charged me for p&p should cover it. Also, I am going away next week until nearer christmas so if it isn't sorted by then it will have to wait until I get back as I will have no internet access.

If it doesn't get sorted then I will say what you have said fergoose, thank you for the advice :) It really is the principle now and its starting to stress me out. She has started sending emails with her signature of a financial advisor or similar at the bottom, as though it should make me intimidated or something Hmm It's difficult enough as it is to walk/get in and out of the car without having to lug something to the post office with no reward at the end.

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fergoose · 11/12/2011 16:58

She could always send a courier to collect - at her expense of course

If she gets shirty send her this

whatconsumer.co.uk/ive-been-sent-stuff-i-never-ordered/

how unpleasant - sounds like your seller is a bit of a bully. How terrible trying to intimidate you when she should be grateful for your honesty and help

If she sends you packaging could you put it in a post box without the need for queueing - or if it is too large could you meet postie at a local post box at collection time to hand over. Then you don't need to endure the hell of a Christmas post office.

If I were you I would say that she needs to send you an SAE fully paid up with the correct address then you will try to get it posted before Christmas and if you don't receive the SAE in 14 days you will donate the unsolicited item to charity.

And then just ignore her.

Original poster
Crazybit · 11/12/2011 18:32

Thank you Fergoose, fab link :)

Will see what her response is then do as you say.

I know I shouldn't let it bother me, but everytime I think about it stresses me out. Stupid, i know.

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Original poster
Crazybit · 12/12/2011 10:56

She has refunded :)

Thankfully. Thanks for all the advice.

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