I bought an item mid October which never arrived.
There has been poor communication from the seller, in that I think he is stringing me along. He is very polite and genial when he does message me but he is always seeming to ask for more time, for the item to arrive, for him to check with the post office what might have happened with item, to recheck my address with me, etc, etc.
It transpires finally that he might have sent item to wrong address as he had incorrect postcode [not my fault, it is correct on my account].
Finally he agrees a refund. I wait a week, no refund forthcoming. I contact him and he says sorry he has been busy but will look into how to refund [says he has never had to do this before]. Now two more days go by, no communication, no refund.
I myself have looked into how to refund, looks pretty simple to me. I think he is stalling.
I am sick of chasing him. I have four days left to open case with ebay.
Just wondering what will happen if I open case. And is it best to do so with ebay or paypal?
Thanks!