I recently sold some toys on ebay, one had been opened and (by me) but never played with - and I described as such. I got a really stroppy email from the buyer saying it was a tatty piece of junk and she wanted to return it. I said no beacuse the postage had already cost me a bit more than I had charged (my fault) and the item was bloody brand new (although I described it as v good condition), big bulky item, would have to collect from PO and I work full time, stated in my listing no returns etc. Anyway, she then sent me a barrage of rude, offensive emails, opened a case and won (even though you can clearly see in my pics the item is brand bloody new, all shiny, perfect box etc). So I now have a negative feedback, no item, the money has been refunded by ebay out of my account - how can this be fair?! They didn't even read the case because the email saying they had opened it and the one with the "decision" were sent literally seconds apart. It's a bloody joke. I am spitting feathers! I have never had a problem before, and I can't quite get my head around it. Surely this just means buyers can do what they like? Make any old false claim safe in the knowledge that as they buyer it's win-win for them?