International buyer....but I don't post abroad.

[ashamednamechanger]

Someone won one of my items for sale earlier on today.

I went to order details to get their address and they live in Portugal.
I am sure I put down that I don't post to international buyers.
What do I do now? Before I saw her address, she had already paid through PayPal, so I sent her a message that I would post her item 1st thing tommorrow.
Have since realsied that it will cost me a lot more to send.

Not sure what to do now....help!

you need to refund your buyer and then cancel the auction to get your fees back

does your auction say no international bidders - you also need too set up your account to not allow international bidders in your account

Double check what you've said about posting abroad.

If you haven't stated it very clearly you're stuck and will just have to post it and hope for the best.

If you have stated it clearly send a message asking if they'll cancel the transaction.

Check she doesn't want it sent to a different address - I am overseas but often buy from UK ebay to send to relatives as gifts or to post on to me.

when I listed my items I definitely filled in the no international buyers box.
How do I stop this happening again?

Your best bet is to get in touch with the buyer then and ask them to cancel, unfortunately cancelling the transaction can only be done with both parties agreement. If the buyer won't agree I'm not sure how you proceed, hopefully someone on here has more useful advice but I think you might have to chalk any losses up to experience.

I'm pretty certain there's a setting which makes your auction invisible to overseas buyers (or just prevents them bidding) but it's more complicated than ticking the box and you might even have to pay extra for it? I did look into it a bit before deciding I just couldn't be arsed with the hassle of selling stuff on ebay. My local pick up only item was bought by someone in Bulgaria who refused to cancel the transaction and it made me realise how much the terms and conditions favour the buyer to the point where sellers have very little protection or comeback.

bidder management is here to stop international buyers

pages.ebay.co.uk/services/buyandsell/biddermanagement.html

and if you do a mutual cancellation and the buyer doesn't respond after a set time you close it and get your fees back - they seem to have just changed this, you used to need the buyer's consent, but now no response seems to be taken as their agreement now.

sorry - here you go

pages.ebay.co.uk/services/buyandsell/biddermanagement.html

Thanks fergoose!