Buyer wants me to post but she didnt pay the postage?!

[QueenOfFlamingEverything]

I sold a dress on ebay a few days ago through a Best Offer of £13 plus postage.

She took three days to pay and when I checked, she had paid only the sum she made as a Best Offer for the item and not included the £3 for postage (perfectly reasonable as it was for 1st class recorded).

I checked the order details and it says she has selected to collect in person, odd as she lives 200 odd miles away so I messaged her and asked if that was correct and explained that if not, postage was £3 as stated in the listing. She has messaged me back saying she paid £10 for the item and £3 for postage and wants me to post it without paying me any extra.

That's not what I agreed though - I agreed a Best Offer of £13 plus postage, and the completed listing says that too.

Who is right here and what to do??

How did she manage to change the invoice total? What does it say on the sold item £10 or £13.

it says £13, and then under postage it says £3

the order page says she has chosen to collect in person for free but she wants it posting

sorry - didn't read it right, she chose collection in person?

Well sorry she is wrong, when she made the best offer it clearly would have stated the item price of £13 plus postage on top.

Refund her the £13 via the original paypal payment - and send her an invoice for the correct amount.

buyer is in the wrong - bit of a cheek to be honest!

log into paypal, find her payment, click on it then choose refund

Then send her an invoice for the correct amount - and if she doesn't pay start unpaid item process.

sorry - the completed listing says £13 + £3 p&p

the order page says £13 and collection in person

she says she wants it posted for £13 without paying the postage

oh ok thank you

i hardly ever sell and have never had anyone try it on before! am onto ebay live chat right now to check but think i will do as you suggest

bottom line is she has not paid you the full amount to post it - so refund her and send an invoice for the full amount.

wtf??

ebay are advising me to meet her halfway on this to avoid negative feedback

Call the resolution centre now they are much better (but only just) at this sort of thing.

well I am sorry eBay are just being plain stupid saying that

Have you refunded her yet, if not do so now and send her an invoice for the correct amount.

It is ridiculous of them to suggest you should accept this.

when you make a 'best offer' it clearly states 'this best offer is WITHOUT postage and other charges etc' so she would have known.

Well, I refunded her and sent her new payment details, and she apologised and said she'd got confused with another item and would pay me again including the postage this time.

That was three days ago and she still hasn't paid up

I have the same problem. Someone paid for the goods but not the postage. I have had a chat with ebay and they can use the reference of that conversation if the buyer tries to complain I haven't sent the item.

I have messaged the buyer to get them to have a look.

We will see.

Had the same thing too. Buyer didn't pay postage. I actually sent it anyway as it was for halloween and I do hope she will pay up as otherwise I've made a loss.

Do you think buyers are selecting 'collect in person' deliberately?? I might just take off that option from now...

She stil hasn't paid... sent her a message giving her 48 hours before opening an unpaid item thingy.

I wonder if it is a new ruse after hearing your stories. Ebay had it marked as paid - I only noticed by chance that it was for the wrong amount. I had it packed and addressed before noticing! I'm not going to be adding collect in person as an option anymore, I'll just say in the listing to contact me if you want to collect.

That is a good idea Queen. I am really annoyed this has happened..... Well not really annoyed but slightly peed.

Funnily enough I used to live round the corner from the place where the person lives. But haven't done for nearly 10 years.

I haven't heard anything from them, so sent a message saying that I need them to pay postage and I will send the item otherwise I will need to refund them and relist. Not sure what else to do..

refund them now - you don't want 2 payments for 1 item you need 1 payment for the correct amount.

Ok - will refund them.

Fergoose do I do that through e-bay or paypal? Am assuming paypal [thick newby emoticon].

go to paypal, log in and click on the transaction, then scroll down and hit refund.

That is what I thought. Thanks.

I've sold lots on ebay and had this several times now - you invoice them and they 'accidentally' pick the collection in person and still expect you to post it. As others have said, I refund the money and message them. I've also taken the collection in person option off my listings now.