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If you buy or sell items on eBay, you will find tips and advice on this forum.

Refunding a buyer who complains late...

2 replies

heylottie · 09/05/2011 21:01

Sold and dispatched an item (value less than a tenner) six weeks ago. Never got feedback, never heard anything.

One week ago I checked my ebay and had a message from buyer saying item hadn't arrived and he had 'given me a month to post the item.'

As I hadn't heard anything (not every buyer leaves feedback after all) I didn't keep/lost proof of postage as thought it had arrived.

Anyway - sigh - promised to refund but had to transfer funds to my paypal. Explained this takes up to 7 business days to clear.

It's been 5 days and the buyer has sent me a 'am leaving you negative feedback etc etc' email.

I have written back to say 'it's coming, I told you it's coming' .

I know it's pathetic but I have 100 per cent positive feedback, and this is going to be ruined.

There's no way to pay him right now is there? Whilst I wait for ruddy PP to clear??

OP posts:
fergoose · 09/05/2011 21:42

no - you need to refund the original payment via paypal - if you pay them the money back as a payment, they will get charged fees on it, and they could also claim back their original payment and end up being paid back twice.

fergoose · 09/05/2011 21:43

oh and emails threatening neg feedback can be reported - go to help at the top and search feedback extortion and report from there.

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