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I have to collect the item 20 miles further away than the listing stated WWYD?

7 replies

Lucky13 · 27/03/2011 10:15

I won a very heavy item the other day and I was lead to believe that the item was at the seller's address. Only when i confirmed the exact time for collection, did she happen to mention that it was actually for someone else who lived another 20 miles away!

The item is cheap and I do want it, but I wouldn't have been prepared to drive for an hour to collect it had I have known, esp with the cost of petrol carrying such a heavy load.

Would you complain or just put it down to experience?

OP posts:
LindaLaPlumeDeMaTente · 27/03/2011 10:18

Are you sure you were told a different address? I would still collect if I still wanted it but would leave neutral feedback explaining why I was hacked off. Its not good ebay etiquette to mislead people

onadietcokebreak · 27/03/2011 10:18

Double check Listing and complain. Maybe they can relocate it to original place or meet you halfway.

LindaLaPlumeDeMaTente · 27/03/2011 10:18

weren't told a different address

Lucky13 · 27/03/2011 10:27

The item location stated the town near us, but the item is in another town 20 miles away. I wasn't told that the item was somewhere else, I just presumed that it would be at the seller's address as it wasn't mentioned otherwise.

The item can't be relocated unfortunately, we have to dismantle it and then load it, (v, v, heavy).

I'm just annoyed that the listing wasn't accurate.

OP posts:
FabbyChic · 27/03/2011 15:25

You can refuse to complete however, you would have to pay first in order not to get a non payment strike.

Advise them that the listing advertised at X place and that is why you bid and now no longer wish to proceed.

mygirllollipop · 27/03/2011 17:27

Sellers must state where the item is in each listing. It is there fault, not sure what should happen now though.

piprabbit · 27/03/2011 17:36

If the correct location wasn't in the listing then the item is not as described.

You could try saying that you will need to recoup the cost of the additional mileage at a (fairly standard) rate of 40p per extra mile. See what the buyer says.

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