Well I sell on ebay and I am very meticulous sp? in what I sell I check everything and take big and extra pictures and I am proud of my great feedback the money I make pays for treats and stuff for my girls.
I sold a snow suit a couple of weeks ago and got this e- mail today. She obviously wants some kind of refund before she leaves me feedback is my reply adequate ? TIA
listing here here
Hi there,
I received this item last weekend so thanks for the quick postage. I wanted to message you before I leave feedback as there are a couple of issues that I want to raise.
I bought this item for my six month old to wear now as the item was listed as 6-9 months - it's actually 12 months according to the label and is unfortunately far too big. As it is a very cute suit however, I will keep it and hope that he can wear it next winter instead.
Also, there is quite a large hole in the left foot of the suit. I will sew this up, but it does leave me wondering how the suit can be described as BNWOT.
I will leave positive feedback in the hope that this was a genuine mistake, but based on the disappointment I felt on discovery of these problems, I do feel that I have paid way over the odds here.
Sorry to have to raise these issues and thanks again for the quick delivery.
Nicola
This is the message I am thinking of sending do you think that it is ok?
Should I offer her more or less I only listed as 6 - 9m because I know that french and european sizes are different and did not want some one buying an item that was too small :( . I think I should have been clearer in my listing.
*hi there,
I am really sorry to hear this and appreciate you letting me know.
The snowsuit was listed in good faith as 6 - 9 m as the label states 74 cm which french makes such as this L'enfant and catimini and poupinet class as 12 m.
but the english size 74 cm is 9 m ..68 cm = 6m ... 74cm = 9 m... 81cm = 12m ......86 cm =18 m and I did not want to sell something that would be too small for a 12 m old baby :(.
Everything I sell is double checked and as you can see from the pictures in the listing where the feet are clearly visible there is no sign of a hole at least on the outside but I never thought to check the inside as this was a present for my baby that had just been put in a drawer and never worn. It still had the kimbal on.
It cost about £20 new the postage was about £3.35 the packaging about 50p.
I am sorry that it is too big and the hole is a human oversight if I had seen I would have repaired and mentioned in the listing.
All I can do is apologise and offer you a partial refund of £3 which I will do when I next go into paypal.
yours sincerely Izzybelle.*