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If you buy or sell items on eBay, you will find tips and advice on this forum.

Charged more than double the actual postage

36 replies

FindingMymOOOOOOOOjo · 27/10/2010 17:10

.... on a pair of trousers. I am always happy to pay the postage plus a bit for packaging etc, and sometimes you pay a bit more, but more than double?? Who likes to be ripped off? And she used recycled packaging so no 'cost' there.

I gave her the benefit of the doubt in perhaps she made a mistake in the postage calculation & asked her to refund overpaid postage - no reply.

I feel like she's stolen from me. Is it unreasonable to leave negative feedback if I comment its for charging double postage?

OP posts:
mutable · 30/10/2010 20:33

I think it's wrong too. Double the actual cost is just taking the piss really.
I am a private seller, not a business, but if I overcharge (typically where it has fitted into LL rather than small packets as mentioned above) then I will refund if it's over 40p say.

sixlostmonkeys · 31/10/2010 10:25

You have all upset over something that really should not bother you at all

FattyArbuckel · 31/10/2010 10:51

SLM if you rely on eBay for your income this is quite reckless as you have no control over your sole sales channel - as you have found out to your detriment.

This is a bad business plan and it is pointless blaming private sellers using eBay for your woes.

The price paid on eBay is the sales price plus postage cost. The buyer decides what they are prepared to pay in total and the postage costs are known in advance of bidding. It makes no difference to the buyer how much of the total price relates to postage costs.

If the buyer asks for a rebate on postage this is basically reneging on the agreed contract.

It's easy, if you don't agree with the postage cost as part of the total price then don't bid. As for overcharging for postage being stealing or very very very wrong that is an utterly ridiculous morality in my view.

scurryfunge · 31/10/2010 11:00

sixlost, not really,but thanks for trying to explain. I don't think the recession can be attributed to ebay postage prices (maybe that is why people are not buying so much).

People will buy from you if your prices are right.

And what FattyArbuckel said.

sixlostmonkeys · 31/10/2010 13:17

SLM if you rely on eBay for your income this is quite reckless >> The price paid on eBay is the sales price plus postage cost. The buyer decides what they are prepared to pay in total and the postage costs are known in advance of bidding. It makes no difference to the buyer how much of the total price relates to postage costs.

If the buyer asks for a rebate on postage this is basically reneging on the agreed contract. > As for overcharging for postage being stealing or very very very wrong that is an utterly ridiculous morality in my view. > sixlost, not really,but thanks for trying to explain. > I don't think the recession can be attributed to ebay postage prices (maybe that is why people are not buying so much). > People will buy from you if your prices are right. And what FattyArbuckel said.

scurryfunge · 31/10/2010 13:50

You are just lovely aren't you?

ragged · 31/10/2010 14:41

My humble 2p:
If buyer interest on Ebay is down it's mostly due to the general economic downturn, not because Buyers are suddenly highly bothered about paying a few quid extra here and there for postage.

I know you talked in other thread 6LM about charging only P+P to the exact postage penny, but that's totally impractical for most private sellers of random things.

It's funny 6LM mentioned deterioration in the "Spirit" of Ebay... this is exactly how it feels to many of us but for opposite reasons, because Ebay policy is to try to make private sales more professional, so our profit margins are squeezed hard and it just doesn't feel worth the effort any more. I read more posts from MNers who can't be arsed any more with Ebay selling for that reason, than from MNers (or Ebayers on the Ebay website fora for that matter) who are narked because of 1-2 quid excess Postage.

Because Ebay is so unfriendly to private sellers now, it's much more likely to be fruitless ground for bargain-hunting. So I am less inclined to bother browsing on Ebay at all. I wonder how many others feel the same? Is this another reason that Buyer Interest is down?

FattyArbuckel · 31/10/2010 14:48

"the buyers have left - the main reason being (as told to us by ebay themselves) because of high postage "

I would advise that it is naive to take what ebay say as gospel on this matter as clearly they have a vested interest in people charging as little for P&P as possible - that way the total purchase price paid by the buyer will be the same but ebay will take sales comission on 100% of this.

"Some of the attitudes on this thread leave a very bad taste in my mouth - the selfish and greedy ignorance, especially coming from those who probably have DCs who rely on them for moral guidance."

So if we don't agree with your view on ebay P&P charges you think we are unfit parents now? I am concerned that your reactions to this thread are not normal, reasonable or proportional and I have no wish to bait you so will wish you well with your business and leave things there.

mutable · 31/10/2010 19:31

I have been using ebay for over 8 years now, and I would say yes- there a great deal fewer buyers now, and the spirit of it has changed dramatically- the first big haemorrage being when they changed selling, and the small sellers and small business sellers left, meaning buying was a much poorer experience, because the variety of items dropped off so much.
I think there has been a move to sellers charging ridiculous postage- yes postage costs have increased, but some sellers take the piss. eg- today, looking for a nice, tasteful christmas stocking for my DH, find a nice Muji one- simple, not in the least garish... probably weighs all of 100g- postage was £4- FFS- it would cost all of 66p to send (LL) -charging £4 is outrageous.
I find when I report items for their postage costs (I do frequently) ebay do sod all.

As a seller who does not overcharge (probably 30-40p over royal mail price, to cover packaging) and a regular buyer, overcharging on P&P really hacks me off.
As a parent of very young children though, I never get to go round shops, and I find ebay is the best place for variety (and bargains too of course).

Sellers overcharging just makes a poorer experience for everyone.

stressheaderic · 01/11/2010 18:36

6LM, I'm with you on this one. It seems to me that scurryfunge has been unecessarily brusque and scathing over a matter that I think more people than not would be very annoyed about. Over double the postage is unscrupulous and profiteering in this way was never, and never should be, in the spirit of ebay.

classydiva · 01/11/2010 20:34

You must have had some idea of what they would cost to send, it is not deserving of negative feedback, but you can leave appropriate dsr's and leave feedback like trousers super, postage excessive.

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