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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

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Original poster

item is not as described but seller says it is

23 replies

MillyMollyMardy · 20/10/2010 20:29

I bought a dress for my daughter. The photo showed a red cord dress in a cropped image, the description was that it had been worn once at Christmas. When the dress arrived what the photo doesn't show is a satin like ruffled underslip that hangs lower than the dress hem. The dress is essentially a party dress. I e-mailed the seller to say the item was not as described I wanted an everyday dress and would not have bought this if I had seen the bottom or the description had been of a party dress. They have replied that I should have known it was a party dress as they said it was worn at Christmas! Is there anything I can do other than give negative feedback?

OP posts:

scurryfunge · 20/10/2010 20:32

It is a dress and it can still be worn as a dress....I'd have asked the seller questions prior to buying....I would leave feedback saying the photo was not a full image of the item but that is all.

Original poster

MillyMollyMardy · 20/10/2010 20:36

I know it can still be worn but it never will be as a 7 month old doesn't need a party dress and by Christmas it won't fit hence me saying I wouldn't have bought it, I guess it will be going back on e-bay. They are adamant that I should have worked it out from the fact it was worn at Christmas. Oh well I'll leave appropriate feedback.

OP posts:

sixlostmonkeys · 20/10/2010 21:16

tell the seller you will be returning it for a refund. see if she accepts this. if not, open a dispute for item not as described and then you will be instructed to return it tracked post and you will get a refund. your feedback should be left at the end of all this and depend on how she behaves.
the christmas thing is just rediculous and you could tell her that in the event of a paypal dispute paypal will probably view it as such. paypal will also look at the description and photos which fails to show or mention ruffles.

lovingthesun · 20/10/2010 21:23

you're entitled to get your money back - go to paypal (assuming you paid this way) & log a dispute. Say the dress isn't as described & then straight away send off to the resolution centre. It will ask if you've spoken to the seller & you can say you have.

Paypal almost ALWAYS will side with the buyer. You'll have to pay to return the item & when make sure you send by recorded delivery. When you've had a refund give her negative feedback. You won't have trouble with anyone again.

lovingthesun · 20/10/2010 21:23

ahh...crossed posts !

scurryfunge · 20/10/2010 21:43

I'm clearly a wimp!

Original poster

MillyMollyMardy · 20/10/2010 22:22

Thank you for your help. Their immediate response was so non negotiable I wanted to see what else I could do. I have sent them another message and will see if they respond, if not I will go to a dispute. I think I must have been lucky I have bought loads of things on ebay and have never had an issue before.

OP posts:

Tryharder · 20/10/2010 23:22

Lovingthesun, that's harsh! I would only ever leave negative feedback if someone had attempted to deceive me or refused to refund. Bit mean to get a refund and then leave negative feedback. The seller here has just not mentioned a detail of the dress - she hasn't cut out a Mini Boden tag and sewn it into a Primark dress or sold a dress and sent trousers....

I think this is a bit of an overreaction. I suppose it depends on how much you paid for the dress... hope it wasn't 99p

sixlostmonkeys · 21/10/2010 07:59

to be fair tryharder, it would appear that this seller did try to deceive (clever photo work and ommision of a major detail) and now she is refusing to refund.
If a refund is given willingly then yes, a neg is harsh, but if the buyer has to through a dispute then it's a different matter - there is nothing positive at all about this particular buying experience.

lovingthesun · 21/10/2010 13:53

tryharder - maybe harsh - but when you are buying in this environment, you expect the seller to be paid. If the seller is being difficult & the only way to get a refund is via paypal, then I think negative feedback is the only way to learn. FWIW I wished I've given a few negative feedbacks years ago, i've been ripped off a few times...not anymore though !

Original poster

MillyMollyMardy · 21/10/2010 17:35

I have never left negative feedback before even for P+P when the estimate is obviously eccessive I would just factor this into the price I paid. It is the attitude of thIS seller. I would have looked back at my description to see if it was misleading. I am considering rehemming the dress and just leaving negative feedback. I am wondering what my feedback will be from them!

OP posts:

belgo · 21/10/2010 17:38

I don't understand why you think the seller deliberately tried to deceive - why would she try and sell a party dress as an everyday dress? She did say it had been worn once at Christmas.

Original poster

MillyMollyMardy · 21/10/2010 17:42

I didn't say they had.Simply the listing didn't show in the photo or in the description that it is a party dress. It is red cord with silver embroidered snow flakes on the front so obviously seasonal it's the hem that makes it unuseable as a day dress. When they said worn at Christmas the fact that it's red and has snowflakes is fair enough I'll post a link if I can

OP posts:

sixlostmonkeys · 21/10/2010 17:45

she probably knew there would be a bigger market for an everyday dress than a party dress.
Wearing it at Christmas means nothing. I wore jeans at christmas and they didn't have tinsel on, I read a book at Christmas and it wasn't about Jesus, Santa ot the Xfactor no 1. I stood under the mistletoe at Chrismas but didn't get kissed (oh sorry, totally irrelevant... ) What I'm trying to say is mentioning Christmas is not describing the dress as a party dress. Cropping a photo and not mentioning the words party dress is mis-leading.

belgo · 21/10/2010 17:45

sorry it was a different poster who said the seller tried to decieve.

It sounds more like a misunderstanding to me. It does sound like a seasonal dress, so I understand why you want to return it.

Original poster

MillyMollyMardy · 21/10/2010 17:46

cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=280573545465&ssPageName=STRK:MEWNX:IT

don't know if this will work. If it does feel free to tell me I have been wrong.

OP posts:

lovingthesun · 21/10/2010 19:52

I've just had a look at the dress & think it's very cute - it's doesn't look like a party dress, just a pretty one. Is it cord, in which case I'd say it wasn't particulary party ish.

I think the advice I gave you earlier doesn't really adress the issue here, which is you've bought something different to what you expected. She's not put much info down & you've not asked any questions.

I'd put it down to experience & get your dd into it now...or re-sell it as a paty dress with a full description in a months time, when you'll probably double your money !

I don't think she deserves negative feedback BTW

Original poster

MillyMollyMardy · 21/10/2010 20:13

Fair enough. I will probably sell on with an accurate description. The bit that I'm disgruntled about is that the description could so easily have said it's a party dress and they are adamant I should have known. Perhaps I could have ask questions, however I get pretty irritated by the inane questions I get asked when I aim to give very detailed descriptions and I wouldn't see cord as a party material,I would assume if there was something distinct about a hem it would be shown in the picture...
I will wait a few days before leaving feedback and see if they have the courtesy to reply to my email from yesterday.

OP posts:

sixlostmonkeys · 21/10/2010 20:40

the cropping (in the photo) of the hem is the telling bit imo. Why would they do that if not to deceive? they are bonkers I tell ya!

CarGirl · 21/10/2010 20:45

I think it has been purposely cropped to deceive, it looks like a lovely every day dress rather than smart christmas day one.

I would just cut the underneath bit of and leave appropriate feedback "photo deliberately cropped to change over look of dress was not willing to refund"

You don't get your return postage back so not worth the hassle.

Original poster

MillyMollyMardy · 21/10/2010 21:27

I have wasted so much time over analysing this. I've even gone through all her previous feedback which is generally good but where buyers have moaned she leaves some lovely abusive comments with bad spelling. I will look forward to mine

OP posts:

Original poster

MillyMollyMardy · 26/10/2010 22:28

Thank you all for your help. I showed the photo to my dh and he felt it had been cropped deliberately too. She failed to respond to my message so I left negative feedback (for the first time) which she responded to mildly and I'm still waiting for my feedback.

OP posts:

sixlostmonkeys · 27/10/2010 05:49

so, she tells you you should have known it was a party dress yet she says in her follow up that 'you' wouldn't accept it as an everyday dress ....wish she'd make up her mind.
She has done herself no favours with her response. The tone of it would put people off more than the fact she received a neg. And you only have to 'view item' to see that in fact it wasn't described as an Xmas dress.

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