Help; Buyer claiming dress is a fake

[drivingmissdaisy]

Hello I'm wondering if anyone can advise on this. I bought a dress in LK Bennett in 2002 and sold it on ebay last week for £16. I posted it the next day and it arrived promptly. However, the buyer quickly got back to say it wasn't suitable and she would like to return it. I told her as stated in the listing that returns are not accepted. She then replied saying that the dress was a fake and on this basis was asking for a refund. She has since claimed that I made it myself. I have contacted LK Bennet HQ and sent pictures for them to verify it is original but they said they cannot help as they do not keep records prior to 2004. Does anyone have any advice ? Many thanks and sorry if this kind of thing has come up a million times before but it is so upsetting/frustrating to be falsely accused.

all this for £16?

why are you bothering to get into it? if she's going to trash your business with false accusations why not just refund her the £16 as a one-off goodwill gesture to a woman who clearly just wants her money back because the dress doesn't fit...

(and lol at you going to all the trouble of making an lk bennett rip off just to con her out of £16...)

I know I totally agree it so ridiculous over £16 and if she hadn't been so aggressive I wouldn't be so upset. It is just the principal of the thing to be wrongly accused of something that has made me determined to prove her wrong. If it was wrongly described I'd happily give the refund but this isn't the case.

You shouldn't refund the £16 without having the dress returned. No return, no refund they say.

Express to her that you usually don't accept refunds and that on this occasion you will and she must return to you at her expense via trackable means and then you will inspect the item for the security marks you left to ensure its the same item you sent out (she isnt to know there aren't any marks) and when you are happy refund her and block her. then you can relist and sell to a more genuine buyer.

If she realises she has to pay for the return it might put her off continuing. Please don't just refund for the sake of peace and quiet.

Tell her you will refund it when you received it back. She clearly knows all the loopholes and you are risking paypal awarding in her favour. She has to pay the return postage.

Thanks for all your advice, but as you say Alovelybunchofcarrots I really don't want to refund just for the sake of peace and quiet. Since I have not sold many items on ebay it is not a business to me and I'm not worried about one negative feedback.

I suspect she wanted a free dress for a night.

If she returns it, I expect you'll find it's been worn - and laundered if you're lucky.

No advice on what to do, but I would accept the return, tell her she's worn it and i'd return it back to her for postage, leave feedback to that effect all over ebay.

what a cheeky cow!

If she's trying to pull a fast one, usually they are, then as soon as she knows she will have to pay to send it back, she will suddenly think the dress is great.

Don't you find it strange how the dress only bacame fake after she decided she didnt like it it wasn't suitable.

Just send a polite message and see where it goes. If she opens a claim ebay will amke her return it anyway.

HTH

I can top this: I sold a beautiful embroidered linen skirt on ebay (from a well known good quality high street store, probably around £50 new). I was gutted when it went for 99p.

The buyer then contacted me and actually accused me of running a counterfeit clothing business and that I had "obviously" made the skirt myself. I pointed out that it was unlikely that I would go to the lengths of buying linen, sewing it up myself and embroidering lots of flowers on it by hand just to sell it for 99p!!!

I came to the same conclusion as others on this thread; it clearly hadn't fitted her. Some buyers are absolutely barking mad. But if you don't care about the feedback, tell her very politely to fuck off.

I have been stung many times by things selling for only 99p so now I increase my starting price, it's the only way to make sure you get a reasonable price.