Is 86p too much extra on postage?

[Tortoise]

Sold an item last weekend. Just had an email from the buyer and in it they have said The postage was only 96p so I will await my refund for postage I paid which was £1.85 (over paid by 86p). I look forward to my return to overpaid postage via my paypal account.

Is 86p too much really that bad?
Item was well wrapped in tissue type paper (thicker than normal and 3 layers) which they also thought wasn't good.

Would you refund the extra postage?

No way! Cheeky sods. Tell them its to cover the packaging and your time to get to the post office. They are taking the piss.

Tell them the charge is for postage and packaging. Presumably it was in an envelope/package, with some sticky tape. tell them the tissue paper was to protect the item or would they rather it arrived damaged?
I do get annoyed if sellers won't offer combined postage for more than one of their items, but otherwise, you know what the postage is when you bid and not much can be done about it.

They will probably give you some rubbish star rating though.
Somewhere in ebay there is a part where you can report buyers, forward the email to them . If ebay find they are being unreasonable it might be a strike against the buyer - 3 strikes and you're out. If they are doing this on all their purchases they will get kicked off ebay.

Then any future sales you state in the listing that postage might not be the actual postage but also includes packaging and travel to the post office.

No, I wouldn't refund. They presumably knew how much you were charging when they bid for the item? If so, that's part of the deal. Personally, I don't bid for anything that has excessive postage costs attached. I think you have a pretty good idea of what you're happy to pay for postage when you're bidding for an item, don't you?

Flibbertyjibbet No it wasn't in an enveelope or anything as i had run out and the tissue paper was all i could find but was well taped. Not idea packaging, and not something i would normally use but needed to get the item sent.

No, don't refund. You listed it with P&P costs, she's bid and therefore agreed to the terms.

Send her a really polite email (incase she escalates it) saying'£1.85 is postage and packaging' Thank you very much for your purchase.

Oh well just ignore the email then and wait for buyer to leave feedback before leaving yours. I know you can't leave neg any more but its possible to leave an indication in a 'positive' fb that things did not go well!

If the rest of your feedback is good and they neg you, you can always put a response about it. I am never put off by one obviously idiotic neg on an otherwise decent feedback record.

I hope they don't neg for postage costs. I have noticed that they only have 4 feedback so new to Ebay.

Really bloody now!
I politely replied to her email explaining that it covered postage and packaging and now i have a nice new Neg feedback.

'Arrived wrapped in tissue paper, postage over charged and bits covered in hairs!'

She mentioned a couple of hairs which i apologised for and explained that i checked it (fuzzy felt) but didn't notice any hairs (i have 2 moulting dogs so is possible). I can understand being annoyed at that but neg is really unfair.

Ooh, never mind clearly advertised postage costs: I think wrapping only in tissue paper is pushing your luck. I thought you meant you'd wrapped it in tissue paper inside the jiffy bag!

ArthuriaAugustaDArcy It wasn't normal tissue paper. It was the thicker wrapping type tissue paper (if that make sense!). Like i said, not idea but all i could find.
Can't see how that needs negative feedback though. Normally would use a plastic packaging back or recycle a jiffy bag but have run out.
Won't be doing that again though!

Oh now dog hairs. I'd have been very pissed off to get a fuzzy felt thing with dog hairs. When we had a cat I never sold anything that a hair could have lurked on, ie clothes etc. Everything else was scrupulously inspected.
Dog hairs, noooooooooo!

so I think you'll have to suck up this neg and:

Buy some of those grey mailing bags (tons of people sell em on ebay and only 15p ish each) and don't sell anything else till you get em
Never ever let anything else go where there is even the teeniest risk of a dog hair!

Then check out the feedback she has left for the other 4 transactions and let us know
Oh and respond to the neg with something like 'only charged £1.80 p&p !!!' so people will know you weren't really inflating the postage.

Flibbertyjibbet I do check carefully for hairs, don't know how these weren't noticed. Will definitely be even more careful.
I do buy parcel bags on Ebay which is what i had run out of, also didn't have a jiffy the right size. Next time i will just post a day later and buy one at the PO!

I will be responding to feedback .
Oh and she has left + feedback for everyone else. Should have just refunded the stupid sodding 89p!!

I have over 1000 feedbacks so hopefully this 1 neg won't put anyone off!

If you reply to the message that your postaage was only £1.80 and you have over 1000 + feedbacks, people won't take much notice. I know I wouldn't.

Hmm. I might be slightly pissed off if I was this buyer, sorry OP.

An extra 86p on something that's cost a fiver-ish to send, fair enough, but the P&P charge here is almost double the weight of the item, which presumably you knew was very light, and the packaging wasn't even very good - what if the tissue paper had got wet? Even a carrier bag wrapped around it might have been better.

Agree that the buyer's initial email sounded a bit shirty, but think they have every right to be aggreived here.