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Original poster

item not as described, what do I do?

10 replies

mrsissue · 22/07/2010 20:58

Hello there,

I am looking for a bit of advice about a Dora the explorer lap top we bought for my DD on eBay.

It was list as in good, used condition and it ended up costing a £10 which is fine because this was the max we were going to go up to. It arrived today and it could do with a wipe with a damp rag but that doesn?t bother me too much, the real problem is that only half the keys work and one of the buttons on the mouse doesn?t work.

If they had listed that not all the buttons worked we might have still bid on it but we never would have paid £10 for it. It wont really effect my DD that not all the buttons work because she is only 12 months and we bought it to try and stop her from hitting our lap tops but I think that they should have list the fact that not all the buttons work so that we could have made an informed judgement before paying ten quid for it.

I don?t think I can be bothered to go through the hassle and expense of sending it back to them as it?s going to cost just under £5 to send it back but I don?t really know how to go about asking them for a partial refund. I was wondering if anyone had any advice or suggestions? it just makes you feel awkward complaining.

p.s. I also sell on ebay occasionally so I don?t think I?m being a fussy buyer

OP posts:
Original poster
mrsissue · 22/07/2010 20:59

Please ignore all the random question marks

OP posts:
moogalicious · 22/07/2010 21:08

email the seller and ask! Most people won't want negative feedback so are happy to help.

MummyWithA1Family · 23/07/2010 05:24

If it doesn't work asking the seller then open a dispute with eBay. Be polite but put your point across. I'd say item wasn't as described because of x, y, z, if I'd known all this before hand I would've still bid on it but instead of £10 I'd only have paid £5 (or whatever).

I had a similar experience and seller was ok about it and refunded me what I asked for. I did say I'd happily send it back at their expense as I didn't see why I should be out of pocket for something they mis-sold (only put that in 2nd email if 1st doesn't work). If that still doesn't work I'd pre-warn them I'd be opening an eBay dispute in 24 hours (give them a final chance to rectify).

Hope it gets resolved. Do come back and let us know.

Original poster
mrsissue · 23/07/2010 07:39

thank you MWA1F for the adive. I think I will try setting the emails out the way you have suggested. it was my DH that bought the lap top through his ebay account and he feels really uncomfortable complaining, so I'm having to push him to to it, even though he is peed off about the state of the toy! men

OP posts:
MummyWithA1Family · 25/07/2010 13:18

Did you contact the seller? If so what happened?

Original poster
mrsissue · 25/07/2010 19:47

Yeah we contacted them, my DH just emailed them saying that the laptop didn?t work when he tested it and he thought he should email them before he left feedback. So he didn?t really ask for anything directly but they emailed back today and said that they test everything and it was fine when they sent it but if we want a refund then they will give us one.

We doubt they tested it before they sent it because there was something sticky gluing the battery part down quite good, but I don?t think that really matters I think they were just trying to save face. My DH said he will email them tomorrow to take them up on their offer and if they really do give us a refund without a fuss I?m sure my DH will leave positive feedback because even though its disappointing that it doesn?t work at least they made an effort with a refund.

cheers for the advice

OP posts:
MummyWithA1Family · 26/07/2010 02:23

I would do the same re positive feedback but would put 'Item faulty but seller refunded without any problems'. That way people know if he's genuine but if a few feedbacks the same then people would know to avoid. Thanks for letting me know and I hope he refunds quickly. I hate leaving negative feedback but as the accounts in my name if I have any problems I send emails signed by DH - don't know why but tends to work better if men sign complaints rather than women (especially when writing to another man!).

On the other hand buyers can be bad too. My friend sold some cheapie McDonalds toys and posted them inside a clean washing gel tablet box. The buyer put in an eBay dispute without contacting her and she was made to give a full refund without buyer returning toys!! Oh and toys were fine according to buyer! Some people have no morals!!

Original poster
mrsissue · 26/07/2010 07:10

I agree about the buyers being just as bad, I think that buyers tend to be worse and I?m sure if you have ever sold on ebay you try and make as little fuss as possible. My DH and I have an account each because I sometimes sell things as well but I wouldnt sign anything from him. I was ripped off recently by a buyer who claimed a £20 dress never arrived and after viewing their feed back I realised that this was something they claimed quite regularly and there was nothing I could do about it. She [the buyer] kept signing emails in her husband?s name and it really irritated me because I think it made her appear a bit false and as if she thought a male name would intimidate me but I might be a bit paranoid like that

I hope we get the refund quickly as my DD is desperate to play with it!

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MummyWithA1Family · 27/07/2010 11:09

Now I've got the same problem! I've just received a mobile for my mum that was described as slight wear and tear as to be expected with every day use. It does work fine but is very grubby looking. It is clean but the scratches and a couple of gouges make it look dirty with it being silver. Unsure whether to just accept it, leave neutral feedback or contact seller.

It's not bad enough for me to want to return it but I am so disappointed for my mum. I didn't want to spend a lot on a new phone as she will be having my iPhone in a few months when I upgrade but I wanted it to look ok. It works fine from what I can see.

Unsure now whether to take my own advice or to just put it down to experience as he did mention scuffing/scratches but not to the level I think they are. Maybe it's because we all have differing ideas. TBH I'd never have thought of selling it on, probably would've just put it in one of those phones for charity bags!

Original poster
mrsissue · 27/07/2010 15:43

That?s a poop. Were there pictures of the phone, if there were do you think they showed the extent of the damage? If you think that its really not representative of the description, then maybe just send them an email, they might be reasonable about it. what was their feedback like? I think if it does end up as too much hassle, I?m sure your mum will understand especially if she is getting an iphone in few months I know I would hee hee

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