Contacting HMCTS/ filing your own consent agreement

[thecatswhiskrs]

Hi all, I posted my consent agreement to the courts on May 7th (a month ago) and have heard nothing since. They say they will get in touch if they need more info but I'm worried they haven't received it - I haven't even had acknowledgement of receipt. I've tried to email them (no answer) and phone them (1 hour 20 mins on hold yesterday, 40 mins this morning and 50 mins this afternoon). In all cases on the phone I had to hang up as I had another appointment. It's sooo frustrating!

Anyone else had similar issues? Anyone else sent their own consent documents into the court and, if so, how long did it take to get a response? (This part of the process had to be sent by post, there was no online option unless I went via a lawyer which I didn't want to do as I wanted to save the money and didn't see why I should pay someone else to do something I was perfectly capable of doing!)

Do I continue to try to call them whenever I'm free? (Bearing in mind that their opening hours are now 10 to 6!!)

All thoughts gratefully received!

Hello - I am just sending my documents off by post, can I ask what happend with yours?

Hi Winterrain24, Mine got dealt with eventually. In the end, when nothing was happening, I picked a morning to work from home and sat on the phone for over an hour until someone eventually answered... it turned out that to find out about consent agreements you have to press another button to talk about 'financial remedies' and that , if you are sending an email enquiry, you need to email 'financialremedy@ht...' instead of the other normal email address (you'd need to check the exact address, but the upshot is that it wasn't the other one!). The financial remedy email and phone line turned out to be much quicker to respond and less overrun than the standard divorce helpline so just finding that made a massive difference.
In the end it seemed that they had indeed lost my docs (or at least they didn't seem to find them in the time I was in conversation with them which was about 6 weeks after I initially sent them). Because it was urgent (I had found a house I could afford but could only buy once the consent agreement had gone through) they agreed for me to scan and send another copy of my documents by email and they put it to go to the judge marked as urgent. So, it all got dealt with in time for me to get the house but only just and only because I called and talked to them!

Good luck!!

Thank you so much for replying! Good for you!