Yes i have. The mediation service is not fit for purpose:
The people most in need of assistance in making arrangements regarding children and finances are (mainly female) victims of domestic abuse and yet these are the same people least able to benefit from mediation.
I was told many conflicting and unhelpful things in the 5 yrs it took me to extricate myself from my dangerous ex: that mediation would not be considered in my circumstances; that it could be done via a 'shuttle' mediator with my ex and i in separate rooms; that i had to go straight to court with no representation because i'd initially turned down mediation due to the first recommendation.
As it turned out we did have 'shuttle' mediation at one point, which my ex used to visibly intimidate the (large, male, 40 something) experienced mediator. Not long after that, the mediator told me he felt too intimidated to continue but that he was unable to help my case in any way by reporting to the family court how my ex had basically scared the shit out of him.
So because the mediator was unable to give extremely valuable evidence to the court, my children now spend approximately a third of their lives in the sole charge of a man capable of scaring the living daylights out of another man. . Hopefully my children will one day be in the position to sue. Assuming they make it to adulthood unscathed enough to do so. 
