So my granda (granfer) passed away on the 13th. He was a bag of bones after being in a home in Northern Ireland and we as a family believe care was not what it should have been. My mum has put an official complaint to the home about his weight and health, he had soiled himself a week before hospital and they had put the trousers back on him, my mum had noticed as it was the day they take him to hers for fish and chips etc and my mum noticed the trousers when helping him at the toilet. The home have not responded to the complaints until stage two where we were emailed the late reply was due to covid outbreak which only happened a few days before his death. Can we escalate this further?