Prepping for a new round of submissions so I've been researching some agencies I haven't tried before. Most of the submission guidelines are very similar in tone - very encouraging, "we're always excited to read new work" etc, while stressing how few new clients they take on each year. Then I stumbled across this one: www.cdla.co.uk/fictionsubmissions
A little... unwelcoming, perhaps? My favourite bit is where they want you, in your cover letter, to answer the question "What makes you think you can write?" 