British Gas

[Whatthetrolley]

If you're with British Gas it's worth checking you are on the best rate for you. You can move between tariffs without any exit fees. And they're offering Amazon gift cards for changing tariffs for Black Friday.

I fixed Gas in September until next September, but just checked and their was a tariff that would fix to Spring 2026 that will be 50p extra a year based on current use! but gives me the security that I've got 2 winters with this tariff and I will get a £25 Amazon gift card.

It didn't make financial sense to change my electricity at the moment and if gas goes down I can switch again.

The card is due to arrive in 60 days so won't be here for Christmas but at least something for the new year

I don't work for British Gas and normally don't even like them and have complained a few times about them but this seemed like a good deal.

I'm with British Gas, I looked a few days ago. & debated swapping to a longer deal , but didn't because of the standing charges being much higher, I'd be paying quite a bit more.

I might have another look/think next week. What's the name of the plan you've gone for? Was it an EV plan??

I don't understand why they'd be offering a gift card to existing customers to swap tariffs, that makes me suspicious.

I've been with BG a few years now & would have recommended them until recently, the 'chat' facility seems to have been moved off shore & the 'agents' don't seem to grasp the actual question & answer with utter nonsense & use the same automated responses which are utter bollocks. A lot of ridiculous, gushy platitudes. Puke.

Additionally they've just refunded me the credit I had on there without asking! I wanted the credit there, I've made it clear I wanted the credit there, I've put my DD back up every time they've lowered it. It's my money & it's where I want it (well it was before they refunded it!! (Yes. I can send it back, but I'll just have to go through it again in a few months)

I know not everyone wants to be in credit, and I can just pay any shortfall but I HATE having to do it that way, when I'm in credit I feel like the heating is prepaid & I prefer that.

I think the request to be refunded any credit should be a simple process for people who want that, same with lowering DD's.

i know they have rules placed upon them about holding too much money & keeping DD's high, but if that's what the customer wants then...

and we are talking hundreds, not thousands, I know they're not a bank!

ok, sorry to hijack with my rant. Just needed to get it off my chest!!