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Will they force prepayment meter?

3 replies

Cookered · 05/11/2024 22:00

Hi,
i’ve messed up my energy bills massively. I’ve had an awful 12 months and have let things slide. I’ve not updated meter readings and now find myself £1700 in debt to Scottish power
I can’t afford to clear the balance immediately. They’re calling me tomorrow to discuss options. I’d like to set up a payment plan to clear the debt over a couple of years ideally. Are they likely to accept this?
I’m terrified that they’ll try and force me to have a prepayment meter. I’m on their priority register as I have physical and mental health difficulties. Are they likely to try and force prepayment on me?

OP posts:
shuffleofftobuffalo · 05/11/2024 23:06

There's two questions there really - can they? Absolutely yes it's an option for them. Will they? Highly unlikely if you engage with them, explain your circumstances and if possible come to an arrangement to pay.

Forcing prepay is a last resort for them, and Ofgem introduced new rules last year that make it more difficult/expensive for them as an option.

I can't emphasise enough that you should speak to them and keep in contact with them.

They won't expect you to clear the debt immediately. If they do then complain.

Things to consider and information to ask for them:

Can you afford to pay for what you're using day to day? They will be able to work out what you use so make sure they tell you that.

Do you have functioning smart meters? If not, read your meters before you speak to them so the amount you owe can be calculated accurately.

Have details of your income and outgoings handy so they can complete an affordability assessment with you.

Be really clear about the impact of your MH issues and physical health issues. For instance, do you have medicine you keep in the fridge? Do your physical health conditions get worse if you're cold? How do your MH difficulties affect your ability to manage your day to day affairs?

Don't be pushed into a plan you can't reasonably afford, but also be realistic about paying something. Don't be afraid to say that you want time to consider it, or that you would rather go and speak to citizens advice (or another such organisation ) first and get advice.

Cookered · 06/11/2024 07:12

shuffleofftobuffalo · 05/11/2024 23:06

There's two questions there really - can they? Absolutely yes it's an option for them. Will they? Highly unlikely if you engage with them, explain your circumstances and if possible come to an arrangement to pay.

Forcing prepay is a last resort for them, and Ofgem introduced new rules last year that make it more difficult/expensive for them as an option.

I can't emphasise enough that you should speak to them and keep in contact with them.

They won't expect you to clear the debt immediately. If they do then complain.

Things to consider and information to ask for them:

Can you afford to pay for what you're using day to day? They will be able to work out what you use so make sure they tell you that.

Do you have functioning smart meters? If not, read your meters before you speak to them so the amount you owe can be calculated accurately.

Have details of your income and outgoings handy so they can complete an affordability assessment with you.

Be really clear about the impact of your MH issues and physical health issues. For instance, do you have medicine you keep in the fridge? Do your physical health conditions get worse if you're cold? How do your MH difficulties affect your ability to manage your day to day affairs?

Don't be pushed into a plan you can't reasonably afford, but also be realistic about paying something. Don't be afraid to say that you want time to consider it, or that you would rather go and speak to citizens advice (or another such organisation ) first and get advice.

Thank you. I really hope you’re right. I’ve been up all night worrying

OP posts:
Gooddaysarecoming · 06/11/2024 13:09

I had a similar situation with Octobus in Scotland. Please don’t worry as they will force the prepayment meter only if you don’t engage with them at all or don’t pay anything. Offer to pay smth on monthly basis. If you have any health issues, also let them know. Please ask them for assistance fund to reduce the overall balance, maybe after you have set regular DD with them. Once DD is active and in place, they should stop/ reduce the letters and calls. Hope this helps, my balance was higher, paying now DD monthly, not super high but max I can afford etc. Just speak to them. Next option will be sending people to your door ( happened to me etc) if you don’t engage with them over the phone. All conversations I had were very polite and understanding. Hope this helps

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