Eon charging 43% above the price cap

[JustAJokeLikeOnTopGear]

Is anyone else on Eon Next Flex? What are you being charged per unit?

I thought this was their standard variable tariff and therefore would be charged at the capped unit prices but I’ve had a bill charging me:

48.88p per unit electricity (vs 34.04p cap)
14.051 per unit gas (vs 10.33p cap)

I obviously can’t get hold of anyone at Eon and they’ve not responded to my email.

Has anyone else experienced this?

That definitely doesn't sound right - I'm with Eon too and have found they respond much quicker to DMs on Twitter than to an email. I've contacted them twice recently and the customer service via Twitter was very quick, whereas I didn't get an email response for about two weeks
Good luck!

I noticed this price when the cap came in and did some googling (because can never get hold of them and Im not on twitter) and it was said that some providers would amend the cost later and backdate it. I will check my account to see the rates

It says my gas is 10.30 but the electric is 35.31

Is that right, its over the cap for the electricity

The numbers seem all over the place

Some suppliers deduct the energy price guarantee from bill, so charge at the old price cap rate and then deduct it from the bill so check in case that's happened in the calculations.

The caps are regional. There are about 13 different regions all with different cap figures.

I was taken aback by my new direct debit for a house that isn’t lived in 48 weeks of a year and has been consistent in its usage for over 20 years. I’m on a fixed Tariff and they are quite honestly having a laugh but they’re going to have to give me most of the money back so I’ll have the last laugh further down the line. I’m not in the UK and won’t waste the price of a phone call on it till I’m back next year. Bloody shysters.

I didnt even know this, Im in Kent if that makes a difference

This is probably you then

You're definitely not on a fixed price then? Just checking as of course some fixed term prices would be over the price cap but, say for a year or longer? So whilst you might be 43% over the price cap now, you've got it until this time next year for example. So when the price is next reviewed in April (or is it before now?!) and might go up say 70% , you'll have the benefit of having 6 months at "only" 43% iyswim?

That was the whole point of fixing at higher rates than the price cap over the last 6 months or so?

That is correct, I dont know where you found that but its taken me a while with different search criteria in google to find the same information on the Moneysavingexpert website

I put in fuel cap to search and it just brought up a load of fuel caps for cars!

I put in electric and gas fuel cap rates and got a load of news articles without any of them stating what the actual rates are

Its hard to find this information and it should be one of the main results when people search really

This contains information on the regional rates

www.gov.uk/government/publications/energy-price-guarantee-regional-rates/energy-price-guarantee-regional-rates

No, not a fixed tariff. I wondered that too, had they put me on one without my knowledge but I just looked it up and it says Next Flex is a variable tariff.

Sorry, I’m on a standard SC DD which is seemingly a variable plan.

I'm in Bucks and mine is 35.06 for electricity and 10.31 for gas. We pay by DD.

How does your standing charge compare to the tables posted above? If it's lower than most then it might offset the high unit rate so the total package is compatible with the cap. As I understand, while your standard household would always pay 2500 in total companies can vary how much of that that is standing charge and how much is unit rate.

The gas standing charge is the same as the cap. The electricity is 5p lower. But I can’t see how they could claim a lower 5p per day standing charge equates to a 14p high per unit charge.

Isn't next flex variable but based on the exact day cost rather than every six months? I'm sure one of them basically has a flex rate where you might pay 33p today, 42p tomorrow, 25p the next etc depending on the actual cost of gas/electricity that day.

I’m with eon (standard tariff) and on my bill for each of gas and electricity there is a line item charging me for units used at the higher figures. A separate line appears below crediting the difference between those higher prices and the guarantee. So the amount payable is the value of the former minus the latter.

Could that the case here?

Are they refunding the difference? I’m on fixed 18 tarring which was 14p gas and 52 pkw roughly. They charge me that rate but later on they deduct the difference for the price guarantee

Yes I suspect they are just deducing the difference from your bill. That's how Octopus do it too. Look at the calculations on your actual bill.

As for the different standing charge, that will just be your regional cap. There is no one 'price cap'. Every area has its own price cap, which will be around but not exactly the average price cap figure.

Check your eon account and it'll have the rates on there. This happened to me recently but it has changed now. The site hadn't updated at the time it seems. Now it has the right rates when I check on my account under both gas and electric.