I used the Topic as Credit Crunch, as there was no Council Tax Topic. I had arrears which I almost finished paying for 20/21; since the announcement of £150 rebate, it has become impossible to get our local council to 1) answer the phone 2) stop sending auto messages to say it would be at least 20 days before you receive an answer to your email? It actually was over a month. I stopped the £10 a week repayment as there was £150 owing left to pay; long story short because I cannot get a person who is in the Tax office to reply at all now, the DD I set up so I would be "known" as a paying Tax person and not wait forever to receive £150 as I was on Standing Order, the remaining balance of arrears has now been totalled at £153, which is approx £30 over the correct figure, and they have "readjusted" the DD so on the 1 September 2022 they will take £153? They have not even stated whether that includes the monthly payment of £42 Tax, or whether they are taking that separately. Can a Council do that? Change the amount of the DD you agreed to? I have a horrible feeling they can. I am so tired of trying to tell them and getting no response, I wish they would take £150 rebate and I will send them £3 to make the total correct. Why are they ignorning my emails, you cannot phone them the lines are down apparently and to get onto my account online I have requested a "reset" my password 5 times and still now reply. That is an automated arrangement, so why am I locked out of my account. Has anyone else has this problem I am in the Berkshire area and its just a nightmare trying to establish what is going on. The people who have received their rebate, are very lucky, I was thinking at this rate they will deduct £150 from Fuel alloance and I will end up with £50 and no explanation. I am pretty fedup but cannot allow it to drag me down, not with prices the way they are. Thank you for reading this.