I want to preface this with how I know that my gas/electric bill is low compared to a lot of others. But I’m on maternity leave so it’s actually quite high for me at the moment and I’ve been really careful with my usage to keep it below £80.
so when the cap raised Bulb wanted me to increase my direct debit to £120 to cover my usage based on their predictions.
this was an increase from £60pm which was my highest bill that previous year.
there is no way I would be using £120pm so I set the direct debit at £80. I had £140 in credit with them too so I also skipped a month to reduce the credit balance.
my direct debit of £80 has covered my usage since the increase with my statements ranging between 70 and 80pm
so today they update the app to say they are increasing my direct debit to £86pm as my £80 doesn’t cover my usage
yet my recent bill was £74.
I am £59 in credit.
I know it’s only £6 increase but it makes no sense.
I went on the app and clicked help with payments to see what would happen and it tells me I can reduce my direct debit based on my usage so contradicting its reason for increase.
im not really after any advice just annoyed.
i saves up for maternity leave and am determined to spend a year with my daughter before I return to work.