Aaaargh…. What a blooming mess this service is. They’re hounding me every hour. DD has covid. Ive already alerted all her close contacts. Single parent, working FT, rushed off feet. They keep calling whenever I’m driving or in a meeting or putting kids to bed. When I can pick up it’s silence on the line, then a distant sounding voice, terrible line quality, echo on the line which makes a conversation painful, really clueless-sounding people on other end. They say it’ll take half an hour, but when I’ve pulled over road-side or am dishing tea out I can’t be on phone half an hour.
Just had another call. Stepped out of meeting to answer. Explained I couldn’t talk at mo but asked if I could do it tomorrow. He said he’s no availability tomorrow. He then blinded me with science saying: “the only option open to me is to fail this as a document or blah blah blah [insert jargon here]”. I told him straight-up that he was blinding me with science as I don’t understand the in-house jargon and could he please explain what he means.
He told me in a cold & rude tone that he’d be ringing again at 6 (when I’d already told him I’ll still be on shift) or else he’d be “referring me to the local authority” (didn’t explain what that means/entails.
He then hung up on me.
Is it me, or is this service staffed by incompetents and with broken tech? It’s so user-unfriendly and is starting to feel quite harassing now. I’m jumping every time the phone goes, and starting to feel really stressed