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Covid

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Original poster

Test and trace, and train reservations

49 replies

wishfuldreamer · 01/07/2021 10:48

quick question - if someone was to test positive and had travelled on a train, would you get a ping through t+t only if you had the app on, or can they access reservation data?

I just got pinged, and will obviously isolate, but i'm trying ot work out what the cause was (mainly out of curiousity). 10 days takes me to sunday, where all i did was lie in bed, but i was supposed to travel back on the train (I left on monday morning instead).

OP posts:

Original poster

wishfuldreamer · 01/07/2021 13:52

Nope, they had my name (text addressed to my first name), and had contacted me by both email and phone number.

Friday I stayed in all day and eve. Thursday I did go out for dinner, but my friend hasn’t had a message. No one else from Saturday has had a message. So it had to be the train? But how did my details get to test and trace?!

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Original poster

wishfuldreamer · 01/07/2021 13:53

Thinking about it, the long delay until notification would make sense if it was the train. Would take a while to get all that data abd lots of folks to contact…?

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SmidgenofaPigeon · 01/07/2021 13:54

They could sling their ten days isolation if they weren’t able to be more specific, how do you know it’s not an error on their part?

PurpleDaisies · 01/07/2021 13:55

@wishfuldreamer

Thinking about it, the long delay until notification would make sense if it was the train. Would take a while to get all that data abd lots of folks to contact…?

Yes, but how would they know you were on that particular train in the carriage of the person who has tested positive without having the app?

PurpleDaisies · 01/07/2021 13:56

I would ring them.

Original poster

wishfuldreamer · 01/07/2021 14:05

@PurpleDaisies

I would ring them.

I assumed based on the reservation - and i was sat in my reserved carriage, just not my reserved seat (it was a bit quieter further up).

Can you ring them?! I assumed they wouldn't want to engage with people trying to find out more info.

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PurpleDaisies · 01/07/2021 14:07

How would they know that? I went on a train journey yesterday. I was in a totally different coach to my reservation yesterday and on the way I missed my train so wasn’t even on the same one I’d booked.

Original poster

wishfuldreamer · 01/07/2021 14:09

well, i say 'assumed'. it's just the only way i can think they got my details and yes, I agree, it's not a perfect system if it is what they're doing. I'm pretty surprised if they are - it was why i asked my original question, but I don't see how else they've got my details to get in touch.

this is such a mystery, i really want to know now!!

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Cornettoninja · 01/07/2021 14:20

I’ve nothing of value to offer but it did amuse me to think this might be a way to get people of your reserved seat

‘You might not want to sit there under my reservation, I’m off to my annual cheek lickers convention’

Original poster

wishfuldreamer · 01/07/2021 14:21

I love the annual cheek lickers convention. highlight of my year!

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Original poster

wishfuldreamer · 01/07/2021 14:33

ok, i have info for anyone who is interested!

spoke to Test and Trace via 119 - she said it's unlikely this happens when a passenger is positive, but when it's someone who works on the train, they go through the reservation data. It's annoying if you didn't travel on your reserved train though, because there's no way of knowing for sure, given they can't tell you who the contact was with.

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QueenStromba · 01/07/2021 14:41

Have you used that combination of phone number and email address for anything relating to the NHS or have you used them to book a PCR? Someone you were with might have given them your phone number and they've used that to find your email.

Original poster

wishfuldreamer · 01/07/2021 14:49

possibly, but no one i know has tested positive. from the long chat i had on the phone just now, it sounds like they do go through the reservation data when you book online.

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MoiraNotRuby · 01/07/2021 14:50

Oh no, so it seems you have to isolate because the (eg) train buffet person from Sunday has covid, but you caught the Monday train?!

RichardMarxisinnocent · 01/07/2021 14:52

@wishfuldreamer

ok, i have info for anyone who is interested!

So the train companies are giving the details of every passenger reserved on that train to T&T? Without knowing whether they actually travelled or not? And any passengers who were on the train but didn't have a reservation don't get contacted? Was it a sleeper train? The info about which types of venue have to take visitor details for T&T includes sleeper trains but not normal trains.

Original poster

wishfuldreamer · 01/07/2021 14:53

well, that is the implication of what could happen. but that was when i wasn't counting back enough days. i travelled on saturday, and then was supposed to come home on sunday, but came back monday instead.

saturday was the day of exposure, not sunday, and then i was indeed on the train that i had booked. but the point that i might not have been does worry me a bit.

at least if it's a train employee, the odds of this happening a lot are a bit lower than if it's a passenger.

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HarrietOh · 01/07/2021 15:01

Unless they can tell you were on the train from when they scan your ticket? I travelled by train a few times in past 2 weeks and they were QR codes.

Original poster

wishfuldreamer · 01/07/2021 15:06

oooo, @HarrietOh that is such a good shout!

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RichardMarxisinnocent · 01/07/2021 15:19

There's nothing in the T&Cs of the last couple of train companies I used which says they'll give your data to T&T, and I can't see anything in the T&T or transport parts of gov.uk which says this would happen (but may have not spotted it) so if they have given your info the T&T I'm not sure they should have done.

Staff who are in contact with a colleague who tests positive, but who they were socially distanced from, don't even have to isolate, so seems crazy to ask a load of presumably masked passengers to self isolate because they might have briefly encountered a positive staff member.

Am now a bit concerned about future train journeys!

HarrietOh · 01/07/2021 15:19

Pretty crazy though you have to isolate because of a staff member on the train, who you see for a few seconds to scan your ticket. You sit on the train for a long time amongst other passengers who could have gone on to test positive since!

HarrietOh · 01/07/2021 15:21

Plus, what if someone else booked the ticket for you? The few times I travelled by train past couple of weeks, with friends the tickets I booked so were in my name, and with my partner he booked them in his name.

Original poster

wishfuldreamer · 01/07/2021 15:35

No, I couldn't find anything about it either @RichardMarxisinnocent. but it does seem to be the obvious place that would have both my phone and email. and i do trust my friends to have texted our whatsapp group much sooner if they tested positive, rather than wait for test and trace to get in touch, so i really think it can only be the train.

but yes, @HarrietOh, there are a lot of flaws in this without a bit more information i think. in general, i think the anonymity is good, but perhaps for a train they need to let you actually know?

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HarrietOh · 01/07/2021 15:42

The anonymity doesn't make sense to me. T&T only contact you if someone gives your details, such as name and phone number. Why then does that mean they can't tell you who/when the exposure was?

Original poster

wishfuldreamer · 01/07/2021 15:47

ARGH - my friend was, coincidentally on the same train (different carriage) and she hasn't had a notification. this is so annoying - it feels like i have to isolate for no reason.

re anonyminity, I think i get it from the perspective of individuals - it's their health data. and then i suppose if they give you the bar, or whatever, then it also risks giving away who it is?

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