Should I make a complaint?

[IndieTara]

Hello all, I'm not sure what to do about this issue and thought I'd ask the MN collective for a yes or no.
I tested positive for Covid and received the test results Wednesday night. DD was already at her dads for a few days so I'm on my own.
Thursday I emailed my GP for my usual 2 monthly repeat prescription ( That is how they currently ask patients to request them ) I asked for everything on my repeat and requested it be sent to my usual local pharmacy. I also told them I had Covid and wouldn't be able to collect the prescription.
On Friday I called the pharmacy who had received the prescription that morning, they couldn't get it delivered to me until Monday morning, fair enough. I was due to run out of meds on Saturday But could cope for one day.
This morning my prescription was delivered, half the meds were missing including the ones i really needed after a day off them.
I called my GP Surgery and was told by a receptionist that the missing meds needed to be re authorised by the GP before I could have them, (This surprised me as the surgery had called me 10 days previously to conduct a medications review) but she said they would rush them through and she would call the pharmacy to let them know the situation and make sure they could deliver to me this afternoon. All good.
By 4pm nothing had arrived so
I called the pharmacy, they checked and a prescription had been sent through 25 mins earlier and a second came through as I was talking to them. They said the earliest they could deliver was Wednesday and why couldn't I just I collect it tomorrow.
So I went through the whole story with them and of course nobody from the GP surgery had told them anything!
In the end the very nice lady I spoke to said she would drop them to my front door herself tomorrow before starting work, which was extremely kind of her In the circumstances.
Now I know my GP surgery will be very busy at the moment, but how difficult çan It be to 1 - send out a full prescription when I've requested it correctly and it's a usual repeat nothing out of the ordinary and 2 - once they've been informed of their mistake ( politely I might add ) and they tell me how they're going to put it right. to actually do that and put it right?
I am now 2 and a half days without the meds I do need and the poor pharmacy assistant probably felt obliged to go out of her way to help
I honestly don't want to make life difficult for anyone at the GP surgery but that's bloody awful service from them.
Should I make a complaint?

I would download the NHS app. This has a facility to order repeat prescriptions. You will need to go through an ID check via the app. Takes a few days but then you are all set.

Easy to use and you can see if the prescription is authorised or not.

I'd check the 48 hour rule. At ours you have to allow 4 days for it to be processed and 2 days in my last surgery. I've been getting regular meds for about 2 decades and ive never had a dr saying you can only order it two days before you run out.... All my drs time frames have been the time you'd need to wait for your prescription to be processed. Fair enough if your doctor is saying this but I strongly suspect that you've not understood it correctly as I've never seen a dr say that. Could you imagine how much stress they'd be under if all patients with regular meds only gave them two days to process it ???
I'd check again

PPs are right - if you do complain, complain about the (stupid and dangerous sounding) 48 your rule, not this specific issue (though use this as an example of the kind of thing that the 48 hour rule can cause).

This was probably a mistake, so complaining won't achieve anything. The 48 hour rule needs changing if you've interpreted correctly.

@Augustbreeze

You're expecting the NHS to run like a private business. For better or worse, it doesn't...

Very frustrating, worrying and stressful for you though, don't get me wrong!

A private business? Like Serco? Or G4S? Or Hermes?

Christ in a bike when did people fall for this private-business-is-more-efficient bollocks? Have you worked in a private business or three?

No wonder people vote Tory if this is what they think

To the original post yes, I would make a complaint is they insist on waiting until 48 hours before the script runs out - just bullet point your experience -the timeline and adverse effects of the delay - and ask what they can do to prevent this again.

If this 48 hour rule is correct then that’s what the complaint needs to be about.

Pharmacies do run out of medication, there can be supply issues, 48 hours simply isn’t enough time. Particularly if the prescription comes in Friday night when there’s reduced deliveries on Saturdays and none on Sundays. That means it could be Monday before the pharmacy can chase up the suppliers for medication that hasn’t arrived