I'm just finding it a bit stressful. Yes it is fine by me. Got this email when i tried to chase up the result. It's been 3 days already
Hi Orangeblossom,
Thank you for your email.
The test result should be with you within 7 - 10 working days from the time your test is collected.
However, this timeframe can vary depending on how busy the laboratory processing your test is. Hopefully you should receive the test result soon, but we do not have direct access to the testing laboratories from this Helpline, so we are unable to give a more accurate estimate.
Once the results have been dispatched we are reliant upon the Royal Mail postal service to deliver them within the expected timeframe. Unfortunately, there may be a small delay, given the current circumstances. When the results have been processed you will get a same day notification (if you opted to receive this by email or text).
If you have not received your test results by 2/11 please let us know and we will escalate this to the relevant department for addressing. Please also provide your 8-digit Access Code and Postcode.
We appreciate your patience and kind co-operation.
Please let us know if there’s anything else we can help with.
Kind Regards,
Eileen.
Covid Test Study Helpline Team.