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Furlough - What Is The Official Procedure Meant To Be?

15 replies

mummytippy · 16/08/2020 15:17

Please can someone advise what the official procedure is meant to be when you're Furloughed.

I've heard your employer is meant to write to you to get you agree to it, or at least write to you.

That they are also meant to outline their plan AND communicate with you and stay in touch, checking on your wellbeing etc

Any advice on this would be most welcome - Thank you in advance.

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cannotchange · 16/08/2020 15:35

I would like to understand about the this too - I had one letter back in April and absolutely nothing since then !

No welfare checks or anything

Toomboom · 16/08/2020 15:40

I have been furloughed from my company since March. I have had letters [ emails ] stating I am on furlough until a certain date. I then have to sign this to say I have agreed to it. I have had 3/4 letters now since lockdown. Once each furlough date is up they have sent a new letter outlining why they still ask for us to be furloughed until the next date. Each letter I have had to agree to continuing furlough
.
No one has stayed in touch to ask about our well being [ though I think they are meant to ]. In the opening email it just says I hope you are well [ so I suppose that gets them off the hook ].

My furlough finally ends the end of this month when I will finally be going back to work.

Ilikewinter · 16/08/2020 15:42

Not sure if official procedure but our furloughed staff received a letter at the start and we call them every 2 weeks, purpose of call is to see how they are and to give any Company updates. We used to call weekly but for weeks on end we had nothing to say so we changed it to 2 weeks!

mummytippy · 16/08/2020 15:53

And how are you feeling about things? @cannotchange

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mummytippy · 16/08/2020 15:59

Your employer sounds like that of some of my friends I've been chatting too who are also furloughed... clear and in one case... even a 'Furlough WhatsApp Group'!

I basically got told by a colleague not to go in on 24/3 as boss sending people home... then some 2 weeks later after not receiving my wage slips and needing them to claim certain benefits I asked if I was furloughed and was told yes but no period of time given, company updates or well being checks

I'm thinking of phoning ACAS tomorrow as I just don't think they have handled it well at all

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cannotchange · 16/08/2020 15:59

Pretty angry - I work for a Christian organisation and there has been not an ounce of care or concern

I have no idea what the outcome will be

mummytippy · 16/08/2020 16:00

Thanks for your comment @Ilikewinter

Do you know what your company does in relation to when someone is being brought off Furlough?

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mummytippy · 16/08/2020 16:02

@Toomboom

Your employer sounds like that of some of my friends I've been chatting too who are also furloughed... clear and in one case... even a 'Furlough WhatsApp Group'!

I basically got told by a colleague not to go in on 24/3 as boss sending people home... then some 2 weeks later after not receiving my wage slips and needing them to claim certain benefits I asked if I was furloughed and was told yes but no period of time given, company updates or well being checks

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mummytippy · 16/08/2020 16:04

@cannotchange

I completely understand, there's enough uncertainty isn't there and to
act as though they don't care.

I learned that 2 of my colleagues have gone back (mid May) so only me still on furlough! I've been there the longest and have the most experience too

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cautiouscovidity · 16/08/2020 16:07

You should have been asked to agree to furlough as it (in most cases) would be a change to your original terms of employment. This would then be put in writing, together with details of how long it's expected to be for and the procedure/ timeline for notifying you for returning to work. For my employees, my letter to them stated that they'd be on furlough leave until further notice, but notice of a minimum of 48 hrs would be given should they be needed to return to work. During the furlough period I contacted each of them weekly by telephone to 'check in' and see how they were doing. They are back at work now.

It's also worth noting that even if you are in 80% pay, you still accrue and are entitled to take holiday at 100% of your normal pay, so if you've not worked at all since March and they haven't agreed for you to take holiday during the furlough period (some companies say that you should take a day a month or something like that), you would be due a fair amount of annual leave on your return.

Ilikewinter · 16/08/2020 18:56

@mummytippy we've only bought one person back so far, we had to give him 48 hours notice then on his return make sure he had training on the new COVID protocols, wearing PPE etc. Im not sure if head office sent out any official letter to him but we didnt from store (work in retail).

mummytippy · 17/08/2020 11:28

@cautiouscovidity

Thank you for your comment and what you've done with regards to contacting your staff. You sound like you have done the absolute best you can, especially in uncertain times and not really knowing yourself.
I'm sure your staff respect you for what you've done. I know I would.

I was not written to, or informed directly by work with regards to being Furloughed. In fact, the word furlough was not used at all.
All contact has been through text message, initiated my by me and then responses from them have been vague.

I feel completely unsupported and let down, especially as I offered to work from home throughout the pandemic. I showed initiative.

In the middle of June I had my very first panic/anxiety attack and ended up at A&E after having a an ECG with Paramedics at home.
It was so frightening. I had no idea what was happening.

Then at the beginning of July, my father became ill and went in to hospital. Not from Covid 19.

At the time this was happening work then started to contact me about returning to work. I asked again if I could work from home and was told no, it was not an option for the office staff, despite it still being the advice of the Government. A colleague who'd gone back into work contacted me and she confirmed social distancing was not being adhered to and that she had also asked if she could work from home and was also told no. I didn't even know she and another colleague had gone back to work in May.

I told my boss about my father being ill, and by reply text I was told my Furlough would be extended to the end of July and then reviewed again.

Sadly after 2 weeks in hospital my father sadly passed away in this time and although I'm not sure how work found out, I received a condolence text. It was horrendous as we weren't able to visit him until he was about to pass away.

When it got to the 31/7 and I didn't hear anything from work about my furlough being reviewed as promised so I text them the following week to ask for the latest on my furlough as on top of everything else, clarity on my work position was a worry.

My boss asked if they could phone me to discuss my return to work and I asked if we could speak on the Monday. I actually had 2 weeks annual leave booked, due to start last Thurs so I was a bit confused.

I then had a further panic attack on the Sunday, so on Monday am I phoned my GP. Whilst on this call my boss tried to phone me. As they couldn't get me, I received a very direct text about my returning to work. Later on at 6pm my boss tried to phone me again. I did not take this call as I was driving from my Mum's after an afternoon of helping her further with admin relating to my father.

Based on everything I discussed with my GP, work situ, the death of my father, the recent home schooling stress, financial worries they issued me with a 4 week sick note due to anxiety and stress. So I relayed this by way of a return text once I got home from my Mum's, telling my boss I was sorry I'd missed their calls, had a sick note in the post and would send it in upon receipt of it from my GP.

I then heard nothing back from my boss. I received my sick note in the post on Thurs and emailed it to work Friday am. Then Friday afternoon I received a letter from work in the post saying they had tried to phone me twice on the Monday - but I hadn't answered, that I'd text them (out of office hours) to confirm what I said in my text.
I'm not sure why I've had a letter and find it a bit unnerving like I've annoyed them.

It all just seems so very one sided, nothing from them properly for months and then when they want me back in work at such a difficult time, I'm feeling hounded.

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mummytippy · 17/08/2020 11:29

Thank you @Ilikewinter

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mummytippy · 21/08/2020 11:04

Bump

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mummytippy · 10/09/2020 10:39

Thank you @cautiouscovidity

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