My mum was in a nursing home for 8 years, and recently passed away from corona. Initially the home was excellently run but, in more recent years, a change of manager and admin staff caused a few issues. Also, to be frank I feel communication around my mother’s condition was appallingly handled.
That said, she was there for such a long time and there were some great carers I would like to recognise, ideally individually. They are working so hard and are not well paid. What is the best way to do this?